Joyce Koons Buick GMC

Kevin and Jeff and very easy to work with. They are always there to help me with whatever the issue is. They tell me what I need to have done and do it quickly and efficiently. They do not try to "up always there to help me with whatever the issue is. They tell me what I need to have done and do it quickly and efficiently. They do not try to "up sell" anything...which I really appreciate! More

While I had done my homework, I was greeted by friendly profesionalism. No perception of hidden agenda and all discussions were frank and clear. Definitely a good experience worth repeating and recommend profesionalism. No perception of hidden agenda and all discussions were frank and clear. Definitely a good experience worth repeating and recommending to others (and we have - on both counts). More

Thus service visit was for 1 itms: 1 oil change abd check up on belts, hoses, battery etc. @ to repair or replace right directional light. It was discoveed the fixture holding the light bulb had beome rusty up on belts, hoses, battery etc. @ to repair or replace right directional light. It was discoveed the fixture holding the light bulb had beome rusty because of moisture entering the area. The fixture was replace and a vent hole was drilled to help to keep the area dry. While there I also had them rotate the 4 tires, which I had purhased new from this agncy on my last visit there. I felt the workmanship was good and completely in a short span of time, Kevin, was the only agency employee I had contact with and he was cordial and professional as he usually is. The chare for the work was less than I had expected so it was a pleasant surprise. More

I think Jeff is an Excellent Service manager. He gives me the bottom line on my car, never tries to shake me down for profit like many dealiership departments do. We bought our used Yukon here from the s me the bottom line on my car, never tries to shake me down for profit like many dealiership departments do. We bought our used Yukon here from the sales dept and we service our grand am and yukon here regualrly. Jeff is outstanding. I truse him, which says alot, because I am ver yperceptive on "shaky" people. He fixes my car properly the first time. he leads the team by example, with his wonderful kind, helpful customer service attitude, and the way he presents repair options for my vehicle (best/worst case scenario). I really enjoy the Koons GMC dealership. When we buy the next yukon - we'll be back. Thanks! - More

I did not have the opportunity to meet the automotive technician but with both Mr. Swarthout and Mr. Roberts, I was treated with a great deal of respect. Neither gentlemen treated me as a woman who didn technician but with both Mr. Swarthout and Mr. Roberts, I was treated with a great deal of respect. Neither gentlemen treated me as a woman who didn't know what she was doing -- very important to me. In addition, as I came to have the tire replaced, a nail in the tire near the sidewall and non-fixable, Mr. Swarthout found a new tire for me in a short period of time and at a very reasonable and fair price. More

It was a great no pressure experience when I went to purchase a new car. We had done a test drive a few months earlier and had liked that experience so much that when we decided to buy we went back to purchase a new car. We had done a test drive a few months earlier and had liked that experience so much that when we decided to buy we went back to this dealer even though there was another Buick dealer closer to our home. Everyone worked with us to be sure that we got what we wanted and had all of our questions answered. More

Both Jeremiah and Andy were very helpful and friendly with the sales, and Patrick was very accomodating and was open and willing to work with us during the negotiations. Frank handled the finance quickly with the sales, and Patrick was very accomodating and was open and willing to work with us during the negotiations. Frank handled the finance quickly and was very warm and friendly. We were very pleased with Misty. She is the warmth of your dealership. How you kept her for 30 plus years is a testament of employer/employee loyalty! We really love our LaCrosse and look forward to a great relationship with your dealership and would return again for a new/used purchase. More

Matt got me scheduled for service ASAP. He was very honest & kept me informed through the process.I left a client key in the car & he drove it to me after work. I had scheduling conflicts & couldn't ma honest & kept me informed through the process.I left a client key in the car & he drove it to me after work. I had scheduling conflicts & couldn't make it back to the dealership to pick up the truck, so Matt drove my truck to meet me on his way home & exchanged my loaner car for mine. GREAT Service! More

jeff took great care of my pontiac G6. I had been in three weeks before, but came up with something new. He took both requirements in hand and solved them quickly ever though once was a tricky one to t three weeks before, but came up with something new. He took both requirements in hand and solved them quickly ever though once was a tricky one to trouble shoot. always enjoy my visits to Koon service. More

Always provides the the best of service. We've been going to this dealership for many years due to the high quality of service, friendly staff, and reasonable prices. going to this dealership for many years due to the high quality of service, friendly staff, and reasonable prices. More