Joyce Koons Buick GMC

Two Trips within a month 2nd windshield replacement, Two Trips within a month 2nd windshield replacement, request GMC windshiel not aftermarket since it broke after two years. took more than a week to Two Trips within a month 2nd windshield replacement, request GMC windshiel not aftermarket since it broke after two years. took more than a week to receive, did not replace light sensort cover that was broke in firt replacement. Engine Light on, was told due to sticky thermostat, replaced themrostat and housing. More

The water pump on my Buick Enclave leaked. Fortunately for me I was in the Costco parking lot in Sterling, VA and not on Route 7 in the middle of traffic. On Star was very prompt in getting me towed to K for me I was in the Costco parking lot in Sterling, VA and not on Route 7 in the middle of traffic. On Star was very prompt in getting me towed to Koons in Manassas. Jeff Miller was waiting for me when I arrived. I was given a car to get back home. My car was fixed the next day in time for me to leave the following day for Lake Gaston, NC for the 4th of July weekend. I have ALWAYS received excellent service at Koons of Manassas. Thank you for the caring you give to your customers. Lucy Paone More

Jeff Miller has been our service advisor for many years and he has always provided great service, sometimes on very short notice. This time it was a leaky rear brake caliper and he had the job done and ot and he has always provided great service, sometimes on very short notice. This time it was a leaky rear brake caliper and he had the job done and other service performed quickly as always. I would recommend him and the Buick shop to anyone. More

Have had both repair and new car sales recently with K-Manass. Re the repair service--Matt has been an excellent service contact; all repairs and charges have been fully explained, and done to our K-Manass. Re the repair service--Matt has been an excellent service contact; all repairs and charges have been fully explained, and done to our satisfaction no surprises either way. This is the prime reason we returned to K-Manass for the new car purchase. Re the new car purchase: worked with Gary and Steve (salespersons), principally Gary; he was courteous throughout thr whole experience. Sale approval was through Patrick. My only issue with the "selling" process was it's length, and the constant back-and-forth between Gary and Pat. Someone asked me at when the purchase was complete that I didn't look very excited; I was exhausted, didn't really appreciate the purchase until I had left the showroom. Misty was courteous, and was 'light' on the pressure for the protective coatings sales etc. The FO was not heavy-handed, but was clearly pressuring to have me purchase the additional warranty provisions--this was in between all the reams of paperwork. I would have him throttle back a bit. All in all, pleased with the K-Manass experience--repairs and service. Dave Barkley fffstop@gmail.com More

The service was great, thorough, and expedient. I was also very pleased with the customer care! I especially noted the continuity between services and was especially pleased with the explanation of reco also very pleased with the customer care! I especially noted the continuity between services and was especially pleased with the explanation of recommended services. More

Jeff Miller is one of the most knowledgeable, friendly, honest and caring service manager I have ever experineced in my 55+ yers of auto driving. He is the primary reason why I always come back to your dea honest and caring service manager I have ever experineced in my 55+ yers of auto driving. He is the primary reason why I always come back to your dealership for service. I "know" that when Jeff takes my car in for service it will be done on time, as estimated and correct. If you ever need someone to become the service manager you should certainly consider him. He's presents an atmosphere of confidence and delivers! Ed Yablonski More

This is the 4th car i have purchased at this dealership, and I've had a great experience each time! I will be back when I'm ready to buy again for sure. Keep up the good work!!! and I've had a great experience each time! I will be back when I'm ready to buy again for sure. Keep up the good work!!! More

Service was prompt and started at the appointed time. The staff was friendly. I was kept informed on the status of repair while waiting. Coupons also saved money. staff was friendly. I was kept informed on the status of repair while waiting. Coupons also saved money. More

I would like to take this opportunity to thank both Matt and Jeff in your GMC service department for the excellent customer service I receive each time I bring my vehicles in for service. When Jay left and and Jeff in your GMC service department for the excellent customer service I receive each time I bring my vehicles in for service. When Jay left and then Kristen, I was concerned since I had developed such a great relationship with both of them that I would not be treated the same and recognized for being such a great long-term customer that has also purchased two automobiles from you as well. Jeff and Matt have done a tremendous job at keeping me very happy and for taking the same level of care as both Jay and Kristen had in the past. Your choice in employees is excellent and they truly understand the meaning of customer satisfaction and continue to earn my business. Please commend them both and ensure that they know how much what they do helps to make this the most positive customer experiebnce I have ever had at any dealership I visited. They are kind...always greet you with a smile and ensure that you are fully aware of what's taking place and keep you involved in the process. Kudos to you Mr. Clancy for recognizing great talent when you see it and for having a well trained staff on hand to deal with customers service related concerns. Have a great day and a terrific July 4th weekend! Larry Goldman Haymarket, VA More

I began coming to this dealer last year for service e and have always found it easy to schedule service and the employees are consistently friendly and helpful. I had the opportunity at this visit to also te have always found it easy to schedule service and the employees are consistently friendly and helpful. I had the opportunity at this visit to also test drive some used vehicles and discuss a future purchase in a completely non pressure situation. I will definitely be back for my next purchase because of my experiences there. More