Joyce Koons Buick GMC

Over all transaction was smooth and the people are friendly. I would recommend a friend to this dealership. The sales people were willing to work with us to obtain the vehicle at a decent price. friendly. I would recommend a friend to this dealership. The sales people were willing to work with us to obtain the vehicle at a decent price. More

I live in Richmond VA and was in Manassas dropping my step-son off at the airport as I was going up interstate 66 I saw your dealership, and I wanted to check you guys out and get a price on a new GMC. I step-son off at the airport as I was going up interstate 66 I saw your dealership, and I wanted to check you guys out and get a price on a new GMC. I have been shopping for a car for the last 3 to 4 months and I was planning to sign a contact with Barefoot GMC in Tappahannock, VA on the following Monday. I am very glad I stopped by your dealership. Even at 7pm when I arrived Dexter drove me and my wife around to see a few of your cars. He was very knowledgeable and friendly. We picked out a car we were interested in and he took us inside to work up a price then took us to talk to Patrick Bryant to see about a trade-in on my car. Patrick Bryant was very honest and up front on what he could do to put us in the new car we wanted. Even though you guys were actually close Patrick kept helping and working with us and gave us a price that we were OK with. The price was a few dollars more then the other dealer, but because of the trust that Patrick built with me I bought the car and I am very, very happy and pleased that I did. Dexter also stayed after hours to tell me and show me everything I needed to know about the car. Patrick as a car salesman,is the best, most helpful, and caring that I have ever bought a car from. I am 67 years old and I have bought about 20 cars in my life and dealing with Patrick Bryant was a complete pleasure. I feel like we developed a lasting friendship and if I were to buy another car I would definitely drive back up to Manassas to see Patrick Bryant, and if he wasn't working at your dealership any longer I would find the one he was working for just and buy my car there. Dexter, was also a great help and a very nice guy he also went out of his way to make us feel comfortable and not rushed. We didn't leave in our new car till about 9:45pm, and never once felt pressured because you were closed. I am now and have been in the retailer business for 90% of my life mainly management and I would rate these two guys as top notch. I would hire either one tomorrow. So don't let them go, they are a asset to your business. Thanks Very Much, Patrick & Dexter For your service and kindness. You guys are "GREAT" Cheers, Bob and Vera Kocher More

I was in and out the door in 45 minutes, financing and all. That makes a return customer out of this business owner. It's nice to know at least one dealer has figured this out. all. That makes a return customer out of this business owner. It's nice to know at least one dealer has figured this out. More

The service was excellent and the sales people were very friendly and welcoming. Vince and Pat made the process easy and understandable. Granted, I had done my research and there was no negotiating (bonus friendly and welcoming. Vince and Pat made the process easy and understandable. Granted, I had done my research and there was no negotiating (bonus!), but these gentlemen made the time enjoyable and were able to answer all our questions very satisfactorily. I will return when I replace my other car! Thank you Vince and Pat!! More

My husband and I stopped by Joyce Koons GMC to just do some preliminary shopping and price checking on used SUVs but the service was so great and the car such a great deal that we left with a car purchase some preliminary shopping and price checking on used SUVs but the service was so great and the car such a great deal that we left with a car purchased. Our dealer was Gary Johnson and he was enormously friendly and easy to work with. We would recommend him again to anyone else interested in purchasing a used car for a great price. Since purchasing our vehicle the tires were making a weird noise. The service department could not identify the cause, but noted the sound and equipped our car with 4 new tires at no cost to us! Now that is some good customer service! More

Steve Hughes worked hard to make sure my experience was good. Price was good particularly with rebates. Customer service team is aggressive about meeting needs. Service staff professional. Dealer facilitie good. Price was good particularly with rebates. Customer service team is aggressive about meeting needs. Service staff professional. Dealer facilities are nice. More

I Had the oil changed. They did what they were supposed to but it took an hour. This seems a little to long to have the oil changed. Of course I will still bring my vehicles here for service. to but it took an hour. This seems a little to long to have the oil changed. Of course I will still bring my vehicles here for service. More

I have taken my bonneville to Koons for service since I purchased it there. The service department has always taken good care of my car and me. I have always been able to ask questions and talk to the serv purchased it there. The service department has always taken good care of my car and me. I have always been able to ask questions and talk to the service consultant about the repairs that need to be made. I always know that my car is safe and the job completed properly when I leave. More

Two Trips within a month 2nd windshield replacement, Two Trips within a month 2nd windshield replacement, request GMC windshiel not aftermarket since it broke after two years. took more than a week to Two Trips within a month 2nd windshield replacement, request GMC windshiel not aftermarket since it broke after two years. took more than a week to receive, did not replace light sensort cover that was broke in firt replacement. Engine Light on, was told due to sticky thermostat, replaced themrostat and housing. More

The water pump on my Buick Enclave leaked. Fortunately for me I was in the Costco parking lot in Sterling, VA and not on Route 7 in the middle of traffic. On Star was very prompt in getting me towed to K for me I was in the Costco parking lot in Sterling, VA and not on Route 7 in the middle of traffic. On Star was very prompt in getting me towed to Koons in Manassas. Jeff Miller was waiting for me when I arrived. I was given a car to get back home. My car was fixed the next day in time for me to leave the following day for Lake Gaston, NC for the 4th of July weekend. I have ALWAYS received excellent service at Koons of Manassas. Thank you for the caring you give to your customers. Lucy Paone More