Joyce Honda

this company showed no customer service response to question I had an issue with a gap insurance refund and called at least 7 times and left messages they never eturned my calls They were rude when I went i I had an issue with a gap insurance refund and called at least 7 times and left messages they never eturned my calls They were rude when I went in to apply for the refund and they continued their rudeness through the entire process To date I still have not received a response, however I finally got the refund More

2nd to none! I can't say enough about how positive my experience was. I was treated as if I was buying a luxury car. The General Manager, Larry Swanson, assisted I can't say enough about how positive my experience was. I was treated as if I was buying a luxury car. The General Manager, Larry Swanson, assisted in my purchase and I saw him on the showroom floor assisting other potential buyers as well. He answered all of my questions and concerns never once rushing me or acting like he didn't have the time, and I'm sure, as the General Manager, he had plenty of other things to do. He was particularly helpful with the buy vs lease decision running several different scenarios for me showing me where and how I could save money. It is said that the person at the top sets the tone for the organization, and at Joyce Honda, truer words were never spoken. Both the Finance Manager, Dave Bradley, and Sales Manager, Joe San Roman, were equally courteous upholding the highest standards of professional conduct. Dave answered all of my questions without rushing me and worked quickly and efficiently on my leasing plan. My last car, also a Honda CRV, was 10 years old and I was severely technology challenged with all of the changes and the fact that the CRV has the latest technology! Joe spent no less than an hour going over the changes with me making sure I was comfortable before leaving the dealership. He even programmed my radio for me! And I got a great trade-in on my last CRV! And, to top it all off, the 2015 CRV Touring is an absolute DREAM to drive!! It REALLY holds the curve in a turn! I'm even getting better gas mileage than Honda and Consumer Reports said I would, 27.2 miles per gallon on back roads without the economy button on. If you are considering a Honda, in every aspect of the purchase, I highly recommend Joyce Honda hands down! More

Very Helpful with first car purchase I visited this dealership looking for my first car purchase. Bernardo and Hector were very helpful through the process of buying the car, giving me ad I visited this dealership looking for my first car purchase. Bernardo and Hector were very helpful through the process of buying the car, giving me advice and tips about buying cars in general, and were very forthcoming in any questions I asked. They were even able to get me a good deal on my purchase. I bought the car with some slight vibration is the brakes, which they attributed to rust on the rotors building up while it was on the car lot. Unfortunately, it didn't go away after a month of driving. I brought the car into their service center and fortunately, they replaced the brake rotor at no charge to me through their warranty. These people are very helpful and very professional, highly recommend. More

Great place to purchase your new vehicle Purchased Nissan Maxima 201 . Sale rep was awesome I will go back there again . Very satisfied working with them . great work all of you A+ Purchased Nissan Maxima 201 . Sale rep was awesome I will go back there again . Very satisfied working with them . great work all of you A+ More

Excellent and Professional I have dealt with some pretty good dealerships and of course, have dealt with some that are tragically terrible. Joyce Honda Dealership and their staf I have dealt with some pretty good dealerships and of course, have dealt with some that are tragically terrible. Joyce Honda Dealership and their staff are outstanding. I was shocked how well they deal with and treat a costumer. Auto purchasing sales industry over the years has had a really bad reputation, but when you walk into Joyce Honda Dealership, from start to very end of your purchase, it is a ultimate pleasure. I honestly didn't even have to negotiate. The price that was offered to me was exactly what I expected and wanted to pay for the vehicle. The paperwork and check out was extremely easy, without any surprises, but most of all with a exceptional customer service the entire time. Every single question was answered in detail and every concern was met with the out most politeness. I could not ask for a better car buying experience than this and I have purchased my share of cars in my lifetime. Way to go Joyce and keep it up. Will definitely recommend to friends and family. Will definitely be back to lease another vehicle from them as well in the near future. Everyone of the people who helped me, were absolutely out standing, but special praise above all is to our salesman Sharif Marhoumy. His knowledge and professional customer service are fantastic. Very friendly and very energetic, with the attitude to go that extra mile to help a customer. Great job Sharif. More

Good First Car Experience Overall, Joyce Honda was the easiest and most professional Honda dealer that I could in the area. I did find myself waiting around sometimes but that Overall, Joyce Honda was the easiest and most professional Honda dealer that I could in the area. I did find myself waiting around sometimes but that is no different from other dealerships in the general vicinity. Of all the locations I contacted/visited, this one offered me the best deal by far. In terms of salesmen, I would highly recommend working with Sharif. He took the time to make sure I felt comfortable with my decision, from the test drive to driving off the lot. There were a few instances of confusion with the necessary paperwork and financial numbers, but Sharif was very cooperative and understanding in those moments. Make sure you have your figures straight and Sharif will help you during the entire process. More

Great Price! We recently bought our 2016 Pilot from Joyce Honda. Lauren Swingle offered the best price via TrueCar. TJ Johnson worked hard trying to get the trim a We recently bought our 2016 Pilot from Joyce Honda. Lauren Swingle offered the best price via TrueCar. TJ Johnson worked hard trying to get the trim and color we wanted for about 2-1/2 months because Honda has some trouble with supplies of the Sensing models. Jay Joza was very nice and helpful in trying to get a good trade-in deal for us. He was also knowledgeable about the new Pilot. And Dave Bradley, the sales manager, was helpful in getting us the best financing rate. He was not pushy when offering extended warranty. Overall, a pleasant car-buying experience & very happy about the price. It was worth the wait and the 2-hour drive in buying from Joyce Honda. Highly recommended! More

Great purchase experience Purchased 2016 Honda Pilot. Our salesman Joe San Roman was very knowledgable about the car, explained all features to us. No sales pitch or pressure Purchased 2016 Honda Pilot. Our salesman Joe San Roman was very knowledgable about the car, explained all features to us. No sales pitch or pressure to buy. Worked to get better deal on our trade-in. Shopped around for loan and they were able to beat the lowest rate we found. More

Great for preowned vehicles, as well as, new ones. Two years ago we leased a Honda Civic and had an excellent experience with Mario. When our daughter needed to purchase a vehicle he recommended us to Two years ago we leased a Honda Civic and had an excellent experience with Mario. When our daughter needed to purchase a vehicle he recommended us to Earl; another great Honda employee. He LISTENED and worked with us. We would highly recommend Honda for new or pre-owned vehicles. However, plan to be there for more than 2 hours. The paperwork is time consuming. More

Decent Buying Experience Let me be honest - I HATE buying a car - it is nothing but a headache. I dealt with Corey in the certified preowned department. He was helpful and p Let me be honest - I HATE buying a car - it is nothing but a headache. I dealt with Corey in the certified preowned department. He was helpful and pleasant. I got the deal I was looking for without having to walk out of the dealership. More