Joyce Honda

Joyce Honda in Denville, N.J. has some very capable and personable people on its staff -- very competent and accomodating, and in at least one case, a graduate of a top-tier university. This was my first personable people on its staff -- very competent and accomodating, and in at least one case, a graduate of a top-tier university. This was my first new-car buying experience, so I may have over-prepared by poring through the Consumer Reports' on-line database. But the staff seems to respect diligence on the part of a buyer, and agreed to a price on a sought-after model that was $1,600 under MSRP. It will be helpful to ask for a price quote via Internet, and, if you are financing, to have a prime credit rating. I couldn't have wished for a more gratifying encounter with the world of new cars and the people who sell them. More

As a single mother of 2 I have time for games! They lured me in with a bogus price and then gave me looks when my poor tired kids where getting cranky after being there for 3 HOURS!!!! But when the salespers me in with a bogus price and then gave me looks when my poor tired kids where getting cranky after being there for 3 HOURS!!!! But when the salesperson asked me if i could come back with my husband..... I just walked out!!!! NEVER AGAIN!!! More

Price was right when I bought a new 2005 CRV. However, part of the sales pitch was that a loaner car would be available when we needed service. We have had a recurring problem with brake lights coming on part of the sales pitch was that a loaner car would be available when we needed service. We have had a recurring problem with brake lights coming on, and this time when I called to schedule service they said they now only offer rentals rather than loaners. To their credit, they made an exception for me but loaner cars are not available on short notice, so I would have to drive with a possible brake problem for a week. More

Okay, now I'm sold on this dealer. Bought my Accord back in November and felt a slight vibration when hiting the brakes at a high speed. Took the car back after it had about 1k miles and I was told that it in November and felt a slight vibration when hiting the brakes at a high speed. Took the car back after it had about 1k miles and I was told that it could be normal since the car was new. Took the car back this past weekend at 9k miles. The Director of Parts and Service, John, went out for a test drive and immediately noticed something wrong. He asked if I could leave the car for a few hours and he would kindly provide me with a loaner, mind you, I had made no appointment, simply walked in on a Saturday morning for a quick road test with a technician. Joyce provided me with a new Accord loaner and had the problem fixed later in the afternoon. Kathleen in Service was a pleasure to deal with. She thourougly explained the problem and Joyce replaced both front brake pads. My past experiences with dealers have been a nightmare, thank you Joyce Honda for making it such a pleasurable one! More

Bought my first Accord EX V6, previously owned an Infiniti G20. Loved Joyce's professional and great attitude. Tom was great in all ways, very accomodating, let me take the car out twice before mak Infiniti G20. Loved Joyce's professional and great attitude. Tom was great in all ways, very accomodating, let me take the car out twice before making the final purchase. I would recommend this dealer to anyone! Thanks Tom!!!! More

Sales knew we were a business local to them on Route 10. During an extremely busy time they did not pressure us, did not talk down to us, just gave us the straight facts of the sale. Bought for only $100 o During an extremely busy time they did not pressure us, did not talk down to us, just gave us the straight facts of the sale. Bought for only $100 over invoice and treated us like they were happy to do it. Several other people in my neighborhood have bought here as well.<br><br>No complaints at all about buying the car. Just wouldn't get it serviced here. More

I recently purchased a 2004 Honda , Model Accord, EX,V6 from Joyce Honda in Denville,N.J . I purchased the car through Matthew Wicksnes(Sales Representative) and Joe San Roman (Sales Manager). They were bo from Joyce Honda in Denville,N.J . I purchased the car through Matthew Wicksnes(Sales Representative) and Joe San Roman (Sales Manager). They were both very professional and friendly. I would highly recommend buying a vehicle from Joyce Honda. I am presently in the process of buying a second vehicle from them.This time I'm buying a 2004 Honda ,Model CRV ,EX.<br>If anyone is looking to buy a new car at a very reasonable price Joyce Honda is the place to buy it.Make sure you take advantage of the professionalism provided by both Matt and Joe. I know you won't be disappointed!<br> More

Service department and parts department are disorganized and unreliable! Do not trust this dealership!!! I lost over 700 dollars to them for a problem that took over 4 months to resolve. The parts depar and unreliable! Do not trust this dealership!!! I lost over 700 dollars to them for a problem that took over 4 months to resolve. The parts department had ordered the wrong part twice (set of rims for wrongs side of car - Honda Prelude 99). The first set were ordered and installed on my vehicle - I noticed that the direction of spokes was incorrect and notified them, my car looked ridiculous. They could not revert back to my old wheels because they had discarded them. <br><br>I was told that they would order another set to correct the issue and that there would be no charge because it was their error. Weeks and months passed - I request them to check on my order numerous times- I was patient - their response was that their parts department had a high turnover and the request for re-order was lost. I called them several times and finally the second set arrived. Upon inspection these were the wrong wheels again!!!!! This time I called American Honda customer service to offer protection against their incompetence. Two weeks later I finally had the wheels - only to my surprise they charged me for their error - 750 dollars. Of course the service manager did not honor the original statement and explained that service assoc. that dealt with my case was 'no longer' with them - he went on to pursue other employment; this service assoc. originally made the statement that there would be no charge! <br><br><br>I have also lost another 20 dollars to them for a license plate holder (for front bumpter) that I ordered and paid for (over 4 months ago) but which they never produced!!!! More