Joseph Volkswagen of Cincinnati - Service Center

The service people are so helpful and willing to explain their plan for your car. They also drove me home when my car had to stay a little longer. their plan for your car. They also drove me home when my car had to stay a little longer. More

Car was serviced promptly and issue resolved without delay. Chris McKenzie is an excellent service advisor! delay. Chris McKenzie is an excellent service advisor! More

Great to work with ! Easy in and out .... and very good communication. Happy to recommend. Easy in and out .... and very good communication. Happy to recommend. More

great customer service, vehicle was turned around swiftly and wasnt overcharged, even called again to remind us vehicle was complete when we couldnt pick it up right away and wasnt overcharged, even called again to remind us vehicle was complete when we couldnt pick it up right away More

Great communication by Reggie and his team. Very willing to answer all my questions, and the team was very knowledgeable. Repairs were done timely and as expensive as I had expected. Will be co Very willing to answer all my questions, and the team was very knowledgeable. Repairs were done timely and as expensive as I had expected. Will be coming back for all future maintenance and repairs More

This place is constantly busy, but everyone works hard and gets the job done well! and gets the job done well! More

I came in for an oil change, and complementary vehicle inspection. This service was a "waiter", and I'd brought a book along. Plus, I remembered to bring my ear buds. Overall a comfy experience for me. inspection. This service was a "waiter", and I'd brought a book along. Plus, I remembered to bring my ear buds. Overall a comfy experience for me. I'd recommend a different coffee be used. But hey, it's free, and therefore as close to perfection as it needs to be. More than a single restroom on the premises. When my car was ready for me, I had to smile at how good it looked. It had been washed, dried, and wiped down. The glass was clear of the morning dew-fall, and the windshield-clearing wiper swipes. Not a bad experience at all. More

The service staff has done an excellent job for years. Brian Neuhaus, Greg, Chris, and many technicians. Brian Neuhaus, Greg, Chris, and many technicians. More

Always finish the service in less time than expected. Courteous and friendly. Knowledgeable. Clean facility. Courteous and friendly. Knowledgeable. Clean facility. More

PLEASE DO NOT TAKE YOUR CAR HERE FOR SERVICE Without a doubt I had a truly awful experience at Joseph Volkswagen of Cincinnati, and I strongly advise anyone considering doing business with them to avoi doubt I had a truly awful experience at Joseph Volkswagen of Cincinnati, and I strongly advise anyone considering doing business with them to avoid them at all costs. The staff at this dealership made a series of false claims about my car and tried to pressure me into spending a small fortune on unnecessary repairs. I brought my car here for a tune up, and was informed that I needed a new oil filter, a water pump, and a cam cover. I was shocked and confused, as my car had been running perfectly well before I brought it in. I was told that these repairs were absolutely necessary and that my car would not be safe to drive without them. Feeling uneasy about the situation, I decided to get a second opinion from another mechanic. To my relief, the second mechanic informed me that my car was in excellent condition and that there was absolutely no need for any of the repairs that Joseph Volkswagen of Cincinnati had recommended. I was appalled that Joseph Volkswagen of Cincinnati would try to take advantage of me in such a way. Overall, my experience Joseph Volkswagen of Cincinnati, was absolutely terrible. I would strongly recommend that anyone considering doing business with them should steer clear. I will never return to this dealership and will be sure to spread the word. ****If you believe that a dealership has engaged in dishonest or unethical behavior, you may want to report them to the appropriate authorities. Here are some steps you can take to report a dealership: 1) Contact the dealership: If you believe that the dealership has done something wrong, the first step is to contact them and explain your concerns. You may be able to resolve the issue directly with the dealership. 2) File a complaint with the Better Business Bureau (BBB): The BBB is a non-profit organization that helps consumers resolve disputes with businesses. You can file a complaint with the BBB online or by phone. 3) Contact the state Attorney General's office: The state Attorney General's office is responsible for enforcing consumer protection laws. You can contact your state Attorney General's office and file a complaint. 4) File a complaint with the Federal Trade Commission (FTC): The FTC is a federal agency that enforces consumer protection laws. You can file a complaint with the FTC online or by phone. Contact the manufacturer: If the dealership is a franchised dealer of a particular manufacturer, you can contact the manufacturer and file a complaint. The manufacturer may be able to help you resolve the issue. It's important to gather all of the relevant information, such as your vehicle purchase contract, receipts for any repairs or services, and any correspondence with the dealership. Be prepared to explain your concerns clearly and provide any evidence you have to support your claim. More