Joseph Volkswagen of Cincinnati - Service Center

Overall good experience. I own a late 80's VW that I was sputtering. I dropped it off after work and by the next morning I received a call with the issue identified. They had to order the part but had it sputtering. I dropped it off after work and by the next morning I received a call with the issue identified. They had to order the part but had it installed by the next day. Overall good customer service, no pushy sales for unecessary parts or work. I will be coming back for service and potentiall my replacement VW :-) More

Clean facilities, quick turn-around provided by the service department, great & clear communication provided by the Service Manager, overall very satisfied with the total service experience that was pr service department, great & clear communication provided by the Service Manager, overall very satisfied with the total service experience that was provided to me and my GTI. More

Northland VW was very helpful in explaining the diagnostic procedures for my 2000 Turbo Deisel car. They needed to keep the car one extra day and so offered me a considerable discount which I great diagnostic procedures for my 2000 Turbo Deisel car. They needed to keep the car one extra day and so offered me a considerable discount which I greatly appreciated. The communication, service and repair was excellent. Thank you Northland; thank you Jerry! More

The service appointment acvcomodated my schedule. The convenience of having a compfortable waiting area with room to use my computer made the wait go by quickly. The service was done within the time spec convenience of having a compfortable waiting area with room to use my computer made the wait go by quickly. The service was done within the time specified and fixed the problem. By using my Rewards points, my bill was reduced significatly and matched the estimate. More

I went in for an oil change, but I was reminded of additional service that I should schedule, (40,000 Mile) which I did. The customer service rep. was very helpful. The place was clean. The also had c additional service that I should schedule, (40,000 Mile) which I did. The customer service rep. was very helpful. The place was clean. The also had coffee, which was cool. Great place for service. I will be back. More

The absolute best! You have taken wonderful care of both my car and me for the last five years (maybe longer!). Not only do you make my car(s) better, you also take the time to make it personal. It is the r my car and me for the last five years (maybe longer!). Not only do you make my car(s) better, you also take the time to make it personal. It is the reason I have purchased another Volkswagen, so I can stay with this service department. More

I give a rating of 4 (good) as I was satisfied overall. I look foward to my future with Northland VW. As time goes on, I'm sure I will rate higher with future satisfication. Regarding the rating on the price look foward to my future with Northland VW. As time goes on, I'm sure I will rate higher with future satisfication. Regarding the rating on the price 3 (ok), I am assuming the price is average for a 20,000 check up. I have nothing to compare it to. I am over all satisfied. More

This was my first visit to Northland VW. The individual I dealt with at the service desk was the nicest & most informative individual that I have spoken to at any automobile service department. I will kee I dealt with at the service desk was the nicest & most informative individual that I have spoken to at any automobile service department. I will keep bringing my son's Jetta back to Northland for all it's maintenance. Very impressed. More

My 2009 CC had an engine issue that was difficult to diagnose and therefore the service period was lengthy (~1 week). Jerry kept me in the loop every day with phone calls and arranged for a loaner car. diagnose and therefore the service period was lengthy (~1 week). Jerry kept me in the loop every day with phone calls and arranged for a loaner car. I was very pleased with the whole process and will continue bringing my car More

Called for a warranty issue with my 2003 Jetta 1.8T. Greg was able to get me into the dealership within a few days. Upon dropping the car off, he went back over what we were needing to be serviced and would was able to get me into the dealership within a few days. Upon dropping the car off, he went back over what we were needing to be serviced and would call as soon as he had an idea of what was wrong and how long it would take. After I got back home I noticed the contact phone number was wrong, so I called and got it corrected. I also added another number just in case. I was under the impression that since I had an appointment at 8am, that it would be done in the morning but I was apparently several people deep in the waiting list. We got a call about 540pm, it was Greg telling me that the car was done, no charge for the work since it was all covered under warranty. We were closing in on the 8 years, 80k miles ( 6 months till service start date, but 10k from mileage ). Greg had said the mechanic stayed over to finish the work. Not only did they take care of the catalytic converter, but they took care of the recall on the coils and a recall on the sunroof that I had no idea about. The car was ready to go when we got there about 615pm. The service was great, the work was completed over and above what we expected. Only reason I gave goods was because I thought it would have been done sooner. I also called 2 other times to check on it when it had not been started. More