Joseph Volkswagen of Cincinnati

Called for a warranty issue with my 2003 Jetta 1.8T. Greg was able to get me into the dealership within a few days. Upon dropping the car off, he went back over what we were needing to be serviced and would was able to get me into the dealership within a few days. Upon dropping the car off, he went back over what we were needing to be serviced and would call as soon as he had an idea of what was wrong and how long it would take. After I got back home I noticed the contact phone number was wrong, so I called and got it corrected. I also added another number just in case. I was under the impression that since I had an appointment at 8am, that it would be done in the morning but I was apparently several people deep in the waiting list. We got a call about 540pm, it was Greg telling me that the car was done, no charge for the work since it was all covered under warranty. We were closing in on the 8 years, 80k miles ( 6 months till service start date, but 10k from mileage ). Greg had said the mechanic stayed over to finish the work. Not only did they take care of the catalytic converter, but they took care of the recall on the coils and a recall on the sunroof that I had no idea about. The car was ready to go when we got there about 615pm. The service was great, the work was completed over and above what we expected. Only reason I gave goods was because I thought it would have been done sooner. I also called 2 other times to check on it when it had not been started. More

My 2009 CC had an engine issue that was difficult to diagnose and therefore the service period was lengthy (~1 week). Jerry kept me in the loop every day with phone calls and arranged for a loaner car. diagnose and therefore the service period was lengthy (~1 week). Jerry kept me in the loop every day with phone calls and arranged for a loaner car. I was very pleased with the whole process and will continue bringing my car More

I had a not so great experience at an independent auto shop with my Beetle. After 3 months of in and out of the shop I contacted Northland VW and they were quick to help and fix the last problem, quickly. shop with my Beetle. After 3 months of in and out of the shop I contacted Northland VW and they were quick to help and fix the last problem, quickly. I will be bring my car directly to Northland to start. Thank you. More

I always have a great experience when I come into Northland. In fact, I purchased my car close to two years ago and Lance, the person who sold it to me, still remembers me by name each time I walk i Northland. In fact, I purchased my car close to two years ago and Lance, the person who sold it to me, still remembers me by name each time I walk in there (which is once a year for service). One area where I think Northland can really improve their service delivery is to have a car wash. This is something I really miss from my previous VW dealer who offered complementary carwashes everytime you took your car in for service. Everyone needs a car wash and if you can get it done when you take your car in for service it's just one less thing you have to do to maintain your car. More

My experience with owning a Volkswagen has been mixed. It's an enjoyable car to drive, but I have had numerous problems with it. Build quality and long-term reliability worry me, unfortunately. I don't pl It's an enjoyable car to drive, but I have had numerous problems with it. Build quality and long-term reliability worry me, unfortunately. I don't plan to keep it for long once the warranty expires. Northland VW, however, has met my expectations fully. This is the only place I take my GTI for service. Greg, the service manager, greets me by name when I drop off my car. Maybe that's because it's been there so many times it could drive there by itself, I don't know. He's a good guy, regardless, and knows how to take care of his customers. Northland always does good work and has the car ready when promised. They handle the numerous factory recalls along with whatever else I need done. I would recommend Northland VW without hesitation (jury's still out on recommending a Volkswagen). More

I was vey pleased with the service. We had the dealership look at a few things and it would have been nice to have a phone call regarding the treatment they were going to use to fix the inspected dealership look at a few things and it would have been nice to have a phone call regarding the treatment they were going to use to fix the inspected area. We were a bit shocked at the price upon picking up the vehicle. We always bring our cars to this location and are always pleased with the service provided. It makes things easy and smooth for drop off and pick up! More

I just bought the vehicle several months ago and brought it to Northland for the first service. The service manager was very friendly and knowledgable. They had all records available. There's a free shut it to Northland for the first service. The service manager was very friendly and knowledgable. They had all records available. There's a free shuttle service to work. I will definitely bring all service for my VW to this dealer. More

my experience at northland has been only a short time, but each and every one has been positive. from the day i bought my tiguan, the salesstaff and all involved have given me positive vibes. i have had v but each and every one has been positive. from the day i bought my tiguan, the salesstaff and all involved have given me positive vibes. i have had vw's for years and was loyal to another dealer just because of the service dept., but i have found that your staff in service are personable and helpful and that to me is one thing that wins customers. i certainly hope that you won't make me out to be a liar. thanks for all your help. More

I was a little disapointed this time. I scheduled my car for its 90k service and a recall for the fuel line. I asked what does the 90k service consist of. Answer was "Oil change, tire rotation, general chec for its 90k service and a recall for the fuel line. I asked what does the 90k service consist of. Answer was "Oil change, tire rotation, general check over. Well first thing service advisor did was try to sell me a battery. I am really getting tired of this everytime I come in they want to sell me a battery. A battery will go more than three and a half years. Service advisor told me car was finished. He then told me they didn't rotate the tires because "It wouldn't do much good because they are worn and I will need new tires soon". Huh, the tires only have 30K on them. Also my maintenance book was not stamped or signed. Basicaly all I got was a 100 dollar oil change. I'm not sure what happened or what was going on at Northland that day. This behavior is not typical of their service dept. I have a lot of respect for John and his crew usualy they are spot on. I guess I'll see how it goes on the 100K service. More

This is the fourth Volkswagen dealer I have been to for service, and probably by far the best. Of the previous times, the nature of the visits were routine - oil changes, or scheduled maintenance visits. W service, and probably by far the best. Of the previous times, the nature of the visits were routine - oil changes, or scheduled maintenance visits. With those in mind, I was nervous about the outcome of this repair. Greg did a good job of keeping me up to date in regards to the damage found, service required, price, and time frame for completion. They also finished the job when they said they would. Another concern I had was with the parts removed in order to tow the vehicle. The last Jetta I owned was missing the pieces along the front that need to be removed to attach the two hook. I figured I'd end up with the same problem. Much to my surprise, the grill was put back on, and all the hardware was back in the kit in the trunk. I was thrilled! As far as pricing, the labor costs seemed reasonable compared to what they had been in the past. I was expecting worse on the parts, as they all seemed to be key components of a vehicle. I was relieved at the prices and happy to have stayed on budget for this repair. More