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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,165 Reviews

1,165 Reviews of Joseph Toyota of Cincinnati - Service Center

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June 05, 2021

I was not told that they were charging an extra $4.10 for misc charge. I was given a coupon but not happy that i More

by BELINDA_COFFEY67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Joseph Toyota of Cincinnati responded

Belinda, thank you for being a loyal customer. We appreciate your business and are happy to explain the miscellaneous charge you questioned. If you look at your past invoices dated 4/24/2020 and 10/08/2020, you will see a miscellaneous charge on each of them. If your Service Adviser failed to remind you of this charge at your last appointment, we apologize for that oversight and invite you to return our phone call to discuss your concern and the portion of your feedback that ends mid-sentence. Thank you. We look forward to hearing from you! Joseph Toyota, 513-385-1800.

June 04, 2021

Everything thing went well with 55,000 service visit. Even though we live in northern Kentucky and it’s a 40 minute one way trip from our home to the dealership, we have been bringing our Highlander to T More

by MEIERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2021 -

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!

June 04, 2021

So very glad I had my service at your great service center was very pleased with the way everyone was so helpful will be telling friends More

by RONALDDOWERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, Ronald, and for taking the time to leave us this wonderful feedback!

June 04, 2021

Kyle took the time to explain what was going to happen that day and what I should be thinking about for my next service visit. More

by BARRY33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle May
Jun 05, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with Kyle and our team. We're glad to hear we delivered such a great experience!

June 04, 2021

Jason Smith in the service department has always taken care of my needs and more. He is excellent! I think a bronze statue should be put up of him in the service garage. More

by PCOORS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Nash
Jun 05, 2021 -

Joseph Toyota of Cincinnati responded

We are very happy to have provided you with such a positive experience! Thanks for acknowledging Jason Smith and your entire Service Team. We sincerely value your business and look forward to your next visit.

June 03, 2021

Had an appointment at 9:00am in the Service Dept. for our Company leased vehicle and was in and out within an hour. They did a great job! More

by JANET.HICKMAN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Joseph Toyota of Cincinnati responded

Janet, thank you for letting us know about this morning's appointment: Providing prompt, efficient service is one of goals. We're glad to have met your expectations. Thanks for choosing Joseph Toyota for your Company-leased vehicle's service needs. We appreciate your business and recommendation!

June 03, 2021

everything went well. vehicle was ready on time. ttt ttt ttt ttt ttt ttt ttt ttt ttt ttt ttt ttt ttt ttt lttt ttt ttt More

by RHANSMANJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for this short but sweet feedback about your recent service experience. We appreciate your recommendation and look forward to seeing you again.

June 03, 2021

Went to Joseph Toyota on Colerain Avenue in Cincinnati for my scheduled 2021 Toyota Corolla maintenance. All went very well -- everyone was very courteous and helpful More

by DAEZIMMER44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati, we look forward to seeing you again!

June 02, 2021

Service department is very professional and highly efficient. They have this down to a science. Comfortable waiting areas and amenities. Overall, excellent service and experience. More

by J_ASMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Joseph Toyota of Cincinnati responded

We are particularly thankful for this amazing snapshot of your experience at Joseph Toyota! Your business and recommendation speak volumes. Your entire Service Team extend their gratitude to you for acknowledging them in this meaningful way. Thanks again!

May 30, 2021

Low tire pressure alert - third time in as many months. This time a nail puncture was found and patched. I stopped in without appointment but the service was done in a timely manner More

by VLWRIGHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anderson
May 31, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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