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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,165 Reviews
Call Service Center (513) 385-1800

1,165 Reviews of Joseph Toyota of Cincinnati - Service Center

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June 28, 2021

Great service. We went in to fix a leaking tire and they fit us in for our next scheduled service. More

by KATIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2021 -

Joseph Toyota of Cincinnati responded

We do our best to accommodate customers whose vehicles need timely repair. We're glad that we were able to fix the tire and provide the additional service you requested. Meeting your expectations is our daily goal, Katie! Many thanks for your recommendation. We hope you will come back to see us again!

June 25, 2021

This is my second RAV4 and I have always received fast courteous service at a reasonable price. More

by faith8461
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2021 -

Joseph Toyota of Cincinnati responded

Faith, all of us at Joseph Toyota express our gratitude to you for this meaningful feedback. We value you as a loyal customer and thank you for your sales and service business. It is our pleasure to serve!

June 25, 2021

Jason Smith was nice, professional and provided an excellent experience More

by HUSTON_CHRISTINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason smith
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Jun 25, 2021 -

Joseph Toyota of Cincinnati responded

Christine, thank you for sharing the highlights of your service appointment at Joseph Toyota. We appreciate your business and are pleased that Jason Smith and your entire Service Team provided you with an excellent experience. Come and see us again!

June 24, 2021

Over the years I've had great experiences with Joseph Toyota's service, but this last one was terrible I had a 2 hour wait when I dropped off the car and I had a 2 hour wait when I picked up the car, som More

by CRAIGKAIMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your feedback and thank you for your patience and understanding, Craig. Working through issues that have arisen in automotive service in the wake of the pandemic has created a number of changes to our usual customer service. Please accept our apologies for the extended wait times. We look forward to seeing you again and will do our best to make that visit smoother. Thank you for your recommendation!

Jun 24, 2021 -

CRAIGKAIMANN responded

Because I have had so many amazing experiences purchasing and through the service department I will certainly give everyone another chance, and I still plan on buying my next Toyota from you guys as will my children.

Jun 24, 2021 -

Joseph Toyota of Cincinnati responded

Craig, your loyalty, and that of your family, is especially important to us. Thank you for acknowledging the great work we have been known for. We look forward to seeing you again! Your Sales and Service Teams at Joseph Toyota

June 24, 2021

I had to wait for my car to be serviced. The time estimate was accurate. The waiting area was quiet and clean. Also, the shop was clean and well organized. The report after service was complete and More

by DONVJULIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2021 -

Joseph Toyota of Cincinnati responded

Providing excellent customer service is always our goal. Thanks for letting us know that we served you well, Don. We appreciate the detailed feedback you provided and the recommendation. Come back and see us the next time your car needs service. We'll be here for you!

June 22, 2021

Very helpful. Explained everything and followed up with estimate. Would definitely come here again More

by SHIRLEYBIERE
Recommend Dealer
Yes
Employees Worked With
Kyle - Service Dept
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Jun 22, 2021 -

Joseph Toyota of Cincinnati responded

Your satisfaction is especially important to us, Shirley. We're pleased to know that Kyle provided you with great customer service and answered all your questions. We look forward to seeing you again. Thank you for choosing Joseph Toyota for your Service experience!

June 21, 2021

Service was great as always, but the amount of follow up calls and surveys is out of control. I will always buy and service with Joseph Toyota . More

by chip9090
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug
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Jun 21, 2021 -

Joseph Toyota of Cincinnati responded

Chip, we appreciate your five-star recommendation and thank you for always choosing Joseph Toyota for sales and service. We hear your issue and apologize for any inconvenience and upset the calls and requests for feedback may have caused you. We only wanted to provide avenues for you to share compliments and concerns. Thanks for letting us know; we will address the issue.

June 19, 2021

I have used Joseph Toyota Service Department since I purchased my vehicle. I have always been satisfied with the work provided. Any issue or questions I’ve had were taken care of. More

by KAKIGUN48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your sales and service business and hope to see you again soon!

June 18, 2021

Good experience overall but long wait for oil change. Made appointment in advance and was surprised it took almost 2 hours. Perhaps overbooked. I don’t know More

by MKSUSSHINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the recommendation! We're glad that we could provide you with overall good service during your appointment and we apologize for the extended wait time. We appreciate your business and patience. Looking forward to your next visit!

Jun 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and apologize for the unusually long wait, we appreciate your business and look forward to seeing you again.

June 16, 2021

Very accommodating--the tech cleaned off my cicada-slimed windshield because I am too short to stretch over to the middle of the windshield to do a direct scrub. I'd have to squat on the hood of the car--an More

by TEICHTMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the people who helped me.
Report | Print
Jun 16, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for letting us know that our staff provided you with amazing customer service and for rewarding them with this wonderful five-star review! We'll be here for you and for all your automotive needs. Come and see us again soon!

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