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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,169 Reviews
Call Service Center (513) 385-1800

1,169 Reviews of Joseph Toyota of Cincinnati - Service Center

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May 24, 2023

The service department was able to quickly inspect the vehicle and have it ready to return. More

by MDEMAISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Joseph Toyota of Cincinnati responded

It was our pleasure to assist you! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your positive experience. Drive safely until we see you again!

May 23, 2023

Everyone was very courteous, knowledgeable and well organized. They even washed my car, which I had not expected. The total experience was very positive. More

by RAYMARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Flecher
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May 23, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you again down the road!

May 21, 2023

Very professional and fast service. The services were explained and performed to me by Justin. I am always happy with Toyota of Cincinnati service department. More

by PENQUIN362000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
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May 22, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

May 20, 2023

They weren’t able to figure out the problem of the front camera unavailable keep showing at the dashboard and radar cruise unavailable More

by miguelsolomon62
Recommend Dealer
No
Employees Worked With
Laura Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Joseph Toyota of Cincinnati responded

I sincerely apologize that your experience working with our team was not as seamless as we strive to provide. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that we couldn't be of further assistance with your vehicle camera and radar cruise issue. If you're willing to continue this conversation, I'd like to chat and see how we can assist you moving forward. Please consider contacting me directly at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 20, 2023

They were able to repair a tire problem I had and complete my 45K mile routine maintenance check. That solved my problem and saved me a return trip. More

by AILLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 18, 2023

Easy to get appointment, work done on time and reasonable price. Only annoyance is these follow up surveys that insist on 15 word minimum. Work done well and decent price. That’s it. More

by BIGBLUEGLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for stopping by to share your recent service visit with Joseph Toyota of Cincinnati. We appreciate your feedback and hope to assist you again in the future!

May 18, 2023

Great, great great experience and my appointment time was great and didn't have to wait. More

by LIONELRP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Joseph Toyota of Cincinnati responded

Our team sincerely appreciates your glowing review!

May 16, 2023

Excellent service department. Professional, friendly, and efficient. The service area is clean. Charges explained. well. More

by JIMSWANSON75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdoulaye Ndiaye
Report | Print
May 17, 2023 -

Joseph Toyota of Cincinnati responded

These are all things we love to hear! We're so glad we could deliver courteous and straightforward professionalism. Safe travels from all of us at Joseph Toyota of Cincinnati!

May 13, 2023

The experience was ultimately fine. I spent a good portion of my day driving back and forth to the dealership because of my car’s behavior AFTER service. But, to their credit, they imme More

by Coriantumr1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Joseph Toyota of Cincinnati responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

May 15, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Please let us know if you need any additional service.

May 11, 2023

Excellent customer service was given. Questions were answered quickly and explanations were very easy to understand. More

by fred.bahr.cinci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdoulaye Ndiaye
Report | Print
May 11, 2023 -

Joseph Toyota of Cincinnati responded

We are thrilled to hear that you had an excellent experience with us at Joseph Toyota of Cincinnati, Fred! We hope to see you again for any future service needs.

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