Joseph Toyota of Cincinnati - Service Center

I came in with a printout form King's Toyota where I get free oil changes. Rep seemed a little confused with their paperwork. free oil changes. Rep seemed a little confused with their paperwork. More

Every time I've been since the purchase of my Tundra have been taken care of nothing but excellence been taken care of nothing but excellence More

Went in for oil change & tire rotation which they accomplished. Was told that my battery failed the load test and recommended a replacement at $385 which I declined. Stopped at Auto Zone immediately accomplished. Was told that my battery failed the load test and recommended a replacement at $385 which I declined. Stopped at Auto Zone immediately after and they diagnosed battery load at 87% and did not recommend replacement but if I wanted it would be $200 to $250. Don't know what to think at this point ither then I will not be back. More

Always nice and professional service. The service took a little longer than expected but the manager took care of service The service took a little longer than expected but the manager took care of service More

Upset because I asked the rep to help me with the automatic door function. He said he was working good and no issues. He lied and I assume he never checked it because my oil change and rotation onl automatic door function. He said he was working good and no issues. He lied and I assume he never checked it because my oil change and rotation only took 30 minutes. More

Friendly and helpful, the service manager answered all my questions. The service receptionist was very nice, and extremely helpful to the couple before me. questions. The service receptionist was very nice, and extremely helpful to the couple before me. More

Because I'm a senior female there alone, I do think I was sold expensive tires that I didn't need, given that my car has less than 40 thousand miles on it. I was also told I didn't need a 5th matching tire, sold expensive tires that I didn't need, given that my car has less than 40 thousand miles on it. I was also told I didn't need a 5th matching tire, even though in 2017 the manager had insured that I had a matching spare - due to falsification about there being a spare tire in the car when I purchased the car! Also, I had scheduled 2 appointments, one for each of our cars with the understanding that the first one would be ready for pickup when we returned with the second one. That did not happen. When I asked about it, I was told that because I didn't wait my car would be "fitted in" as when there were time gaps available. More

Everything was good except they over filled my oil. They told me that they cleaned the engine but there were puddles of oil on my garage floor that night. They told me that they cleaned the engine but there were puddles of oil on my garage floor that night. More

To whom it may concern. On Sunday, May 14, 2023 I got a warning light on my dash telling me to take my 2022 4Runner to the dealership. I just ordered my 4Runner August of 2 On Sunday, May 14, 2023 I got a warning light on my dash telling me to take my 2022 4Runner to the dealership. I just ordered my 4Runner August of 2022 from Kerry Toyota in Florence, Ky. > Much better deal <, but I live 10 mins away from Joseph Toyota and had previously taken all my Toyota there, starting with my 1995 Toyota Tacoma. My dash side to take my 4Runner to the dealership > Trac Off.< Traction Control. I took it the next day, they said they would take a look at it, gave me a loaner and after I called them at 1530 hrs, I was told I could pick my 4Runner up that evening. Like I said. I have always taken my Toyota's here basically for routine maintenance. Its a Toyota, so nothing major is needed, because Toyota builds quality. If it had been a ford, I would have needed a new engine, transmission and rust repair. I know the service department is great. Their always a 10 out of 10. Bob Wanamaker is the service department manager. More

Wonderful staff, great, speedy service, clean and comfortable guest center. Quick appointments and very courteous staff. comfortable guest center. Quick appointments and very courteous staff. More