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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,164 Reviews

1,164 Reviews of Joseph Toyota of Cincinnati - Service Center

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June 08, 2023

I did not experience any problem with the service. I was told at the time I dropped off the car that it would be approximately 90 minutes and that was the time it took . More

by TENOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Joseph Toyota of Cincinnati responded

We're so glad to hear that your visit to Joseph Toyota of Cincinnati was a smooth and timely experience. It's our goal to provide exceptional service to all of our customers, and we appreciate you taking the time to share your feedback with us. We hope to see you again in the future for all your automotive needs!

June 08, 2023

I appreciate low pressure sales with competitive pricing, thorough service and customer friendly people at the dealership. More

by MIZOGUCHIHARUKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Joseph Toyota of Cincinnati responded

It's wonderful to hear that you had a great experience with our team at Joseph Toyota of Cincinnati! We're glad that our stress-free sales, competitive pricing, and detailed services were an asset to your visit. Thank you for your kind words and we look forward to assisting you again in the future.

June 07, 2023

Joseph Toyota provided great service. The service department staff was courteous and respectful of my time. More

by ROGERJ.ROSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Jun 07, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back!

June 06, 2023

Service was a tad slow but everything was fine. I did purchase the oil change package as it was cheaper then per oil change. More

by 19KENDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your review of Joseph Toyota of Cincinnati! It's great to hear that you could take advantage of our oil change package. We apologize for the slight delay in service and appreciate your patience. If there's anything else you need, please don't hesitate to reach out!

June 02, 2023

confirm thru email that appt was made so i dont have to call to confirm... More

by FISCHERDAVE120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Joseph Toyota of Cincinnati responded

We're glad you appreciate our communicative process for confirming appointments! We do our best to keep our customers in the loop. Thanks for trusting Joseph Toyota of Cincinnati with your business!

June 01, 2023

I came in with a printout form King's Toyota where I get free oil changes. Rep seemed a little confused with their paperwork. More

by GMEISTER0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Joseph Toyota of Cincinnati responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 31, 2023

Every time I've been since the purchase of my Tundra have been taken care of nothing but excellence More

by jaesongld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for leaving Joseph Toyota of Cincinnati a five-star review! We are happy to hear that our service since your Tundra purchase has been excellent. See you next time!

May 31, 2023

Went in for oil change & tire rotation which they accomplished. Was told that my battery failed the load test and recommended a replacement at $385 which I declined. Stopped at Auto Zone immediately More

by LABBE4278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Fletcher
Jun 01, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your visit, and we're sorry to hear that you were not happy with the service provided. We strive to deliver honest communications and necessary repair suggestions, so we appreciate your feedback on this experience. I will be sure to discuss your feedback with my team so that we may work towards improving our process going forward. Lastly, per our brief conversation this morning, I would appreciate the chance to speak with you to complete research into your misdiagnosed battery issue. If you are willing to continue this discussion, please give me a call back. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 28, 2023

Friendly and helpful, the service manager answered all my questions. The service receptionist was very nice, and extremely helpful to the couple before me. More

by RANDYSAMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Joseph Toyota of Cincinnati responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 28, 2023

Upset because I asked the rep to help me with the automatic door function. He said he was working good and no issues. He lied and I assume he never checked it because my oil change and rotation onl More

by CHAMBS1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unsure of the gentleman’s man
May 30, 2023 -

Joseph Toyota of Cincinnati responded

I sincerely apologize that your experience working with our team was not as communicative and seamless as we strive to provide. We aim to deliver quick service, but I will chat with the team to ensure that they looked over the automatic door function. In the meantime, please feel free to contact me directly so that I can see how we can assist you moving forward. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

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