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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews
Call Service Center (513) 385-1800

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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May 07, 2022

The routine service at 91000 miles was performed. Mr. Nash went over the service tech report with me. More

by BANNINGJON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Nash Service writer
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May 09, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 06, 2022

All went great! !!! No problems whatsoever. Service was about one hour or so. Very good. More

by deckstein2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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May 06, 2022 -

Joseph Toyota of Cincinnati responded

Thanks for your review! We appreciate your trust in our service team to get the job done right. --The Joseph Toyota of Cincinnati Team

May 06, 2022

The cashier was very unprofessional and rude. She was mumbling under her breath & complaining about men in the garage area. She lacked customer service skills. I was impressed with the servi More

by ACLMWO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2022 -

Joseph Toyota of Cincinnati responded

While I'm glad you are happy with our services, I want to apologize that our team left such a negative impression. This does not sound like the five-star customer service we pride ourselves on, and this feedback has been addressed to ensure we improve moving forward. Thank you for this feedback, and if you would like to share any further details, please don't hesitate to reach out. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 05, 2022

My 2001 Tundra was repaired and returned to me as if it was a new Tundra, ... made me feel good. More

by IAJOHNPK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for trusting us to take great care of your Toyota Tundra! We appreciate your business and we look forward to welcoming you back to Joseph Toyota of Cincinnati next time. Drive safely until we see you next!

May 05, 2022

Doug was a great help in getting the repairs covered by my warranty and completed on my car. More

by Jeff Jaeger
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2022 -

Joseph Toyota of Cincinnati responded

Hi Jeff - We are happy to hear that Doug and the team gave you a positive experience! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your feedback. Drive safely until we see you next!

May 05, 2022

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 More

by BARBMIKE77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the positive review!

May 03, 2022

They are courteous, fast and accommodating. They also communicated clearly with me all day long. More

by PROUDMOMBX3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2022 -

Joseph Toyota of Cincinnati responded

We can't ask for a better review than this! Thank you so much for choosing Joseph Toyota of Cincinnati for your auto service needs. We hope to see you down the road!

May 02, 2022

Great service. Body work done is second to none. Thanks Joseph Toyota for getting my son's fixed after the accident. More

by KMUELLER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

April 30, 2022

I dropped my car off the night before for service and the next morning got a call it was complete! Very efficient and did the service in a timely manner. More

by WYATTCT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
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May 01, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 30, 2022

Professional service, high quality, friendly, and it did not take too long. I have been pleased with Joseph Toyota of Cincinnati. More

by BLUEMAX1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2022 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

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