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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,172 Reviews

1,172 Reviews of Joseph Toyota of Cincinnati - Service Center

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June 28, 2022

Always helpful! Very good! I always take my care here for service because of the good service! More

by ANNESCHNEEBECK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Joseph Toyota of Cincinnati responded

We are thrilled to hear that we always meet your expectations! We look forward to seeing you again at Joseph Toyota of Cincinnati. Thank you, Anne!

June 26, 2022

The service writers and support staff were friendly and the waiting area was very nice and clean. More

by ANITAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Jun 27, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review, Anita. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 25, 2022

I had a coupon, that they failed to notify me that I had a coupon. I feel they should work for customer's that have purchased 4 automobiles from there. More

by JORD45247
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonzalez
Jun 27, 2022 -

Joseph Toyota of Cincinnati responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please reach out to us directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

June 25, 2022

The dealership was expecting me and quickly got the project started. The shop area was very clean and organized. They completed the project on time and gave me a detailed account of the work done and More

by DONVJULIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Smith
Jun 27, 2022 -

Joseph Toyota of Cincinnati responded

Don, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 25, 2022

Everyone was very friendly and professional . The service was great. The place was very clean . They were well organized and willing to help with what ever anyone needed. . Thank you for making More

by JMLEIST59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Joseph Toyota of Cincinnati responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

June 24, 2022

Very quick and friendly - love having my vehicle serviced here. Thank you Joseph Toyota team. More

by JCFTUNNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Joseph Toyota of Cincinnati responded

We're happy to have you as a Joseph Toyota of Cincinnati customer. Thanks for being a fan!

June 24, 2022

Mislead during service regarding costs. Response from service advisor, “we’ll agree that we disagree”. Going forward, I’ll be using a different dealer for service (no need for agreement o More

by CINCYNOVAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
Jun 27, 2022 -

Joseph Toyota of Cincinnati responded

I'm disappointed to see this feedback. We want to be transparent about service prices and I sincerely apologize for any confusion. I would hate to lose you as a customer, so if you're willing, please give me a call so we can discuss what happened here together. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

June 24, 2022

I think the Service Department at Joseph Toyota of Cincinnati is well organized, professional, courteous, clear, prompt, competent, expensive and has good follow-up. George Schoen More

by George Schoen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason in in the Service Department.
Jun 24, 2022 -

George Schoen responded

Nice job, but expensive.

Jun 27, 2022 -

Joseph Toyota of Cincinnati responded

George - Thank you for the many kind words. We strive to provide high-quality service at a fair value and I appreciate your feedback. I hope we have the opportunity to work together in the future, and if there is anything further I can do to assist you, please give me a call. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

June 23, 2022

Everyone was very friendly and the service was very quick! It was a great experience! More

by Jrichards0325
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Joseph Toyota of Cincinnati responded

We appreciate you taking the time to leave us this wonderful feedback. Thank you for the 5-stars, and have a great day from all of us at Joseph Toyota of Cincinnati.

June 22, 2022

Great experience, staff polite and fast. I needed a tire rotation and oil change . I was scheduled at 8:30 and I had to go to a meeting they were prompt. Awesome. More

by hanx1725
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for trusting us to assist with your oil change and tire rotation! We appreciate the feedback. If there is anything further we could have done to earn your 5 stars, please let us know. Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

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