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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,164 Reviews
Call Service Center (513) 385-1800

1,164 Reviews of Joseph Toyota of Cincinnati - Service Center

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June 14, 2023

I am satisfied with the service. Abdoulaye interacted with me in a very professional manner. More

by RITAKEITA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for working with the Joseph Toyota of Cincinnati team. We are here to help with any of your future service needs.

June 13, 2023

The check in process was smooth. The communication was good throughout the visit while I waited. Only issue was not getting to speak to a Joseph employee when making the appointment. More

by MBENGE0303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdoulaye
Report | Print
Jun 13, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for taking the time to review Joseph Toyota of Cincinnati! Our goal is to deliver ensure your satisfaction and it make us happy to learn you had a successful visit. Take care!

June 13, 2023

Great job coordinating between the sales and service departments. Alan of Sales and Paige of Service-Collision made sure all was done as promised and in a timely manner. More

by koellhoffermike
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige
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Jun 13, 2023 -

Joseph Toyota of Cincinnati responded

We appreciate your kind words regarding Alan and Paige here at Joseph Toyota of Cincinnati! It's always our pleasure to make sure you receive timely service. Thank you for taking the time to share this feedback.

June 13, 2023

Efficient, transparent and good communication! Pleasure to work with. Would recommend to friends and family. More

by MSCHABLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
Report | Print
Jun 13, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for this stellar review of Joseph Toyota of Cincinnati! We appreciate your business!

June 13, 2023

In and out , all services explained . My first service on my 2023 Toyota Camry Nightshade More

by BRIANIANNELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for sharing your 5-star review of Joseph Toyota of Cincinnati! Safe travels in your 2023 Toyota Camry!

June 12, 2023

The service department is always easy to work with. They are helpful and quick for me. More

by peagar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle May
Report | Print
Jun 12, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Joseph Toyota of Cincinnati!

June 11, 2023

Based on service work done on June 9, 2023 I would recommend people see another Toyota dealership for service work based on excessive charges for work performed. Based on the length of time they had More

by em22smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle in service
Report | Print
Jun 12, 2023 -

Joseph Toyota of Cincinnati responded

Hello, We encourage feedback from our customers based on their experiences in our dealership and interaction with our Teams. While we strive to provide the best experience possible, we know that there may be times when we fall short of the mark. This, however, was not one of those times. When you asked us to complete rear brake work on your high-mileage SUV, you were quoted a price and approved it. After one of our master diagnostic technicians examined your vehicle, he recommended replacing the rear shocks because one had already lost all its fluid. Likewise, the front brakes, rotors, and shims needed replacement. Prior to work commencing, our service adviser phoned you and quoted the total cost of parts and labor to complete all maintenance, which you approved. If you were dissatisfied with the costs, you could have declined any or all maintenance. We appreciate the time you took to review your experience with us across multiple platforms. We only wish that you had added that we were up-front about the charges and that you approved them. Please contact Sandra Pomeraning, Customer Relations Manager at (513) 385-1800, ext. 8311, to continue this conversation. Thank you.

Jun 12, 2023 -

em22smith responded

Joseph Toyota has responded to at least one of my reviews criticizing them for charging $2246.84 to replace the front and rear brake pads and rotors, along with the rear shock absorbers(a $119.64 set). Any mechanics out there reading this will be laughing at my ‘expense’ and I probably deserve it. Interestingly, Joseph Toyota’s response to my complaint of being charged $1400 for the labor portion of this repair, was simply that I authorized the work; so being overcharged at least $600 relative to all industry standard pricing for this job was my fault for not shopping around for a better price before letting them do it. Can’t argue with the facts there. In the 40 some years I have owned Toyota cars and had plenty of dealer service work done, I have never been charged more than a couple of hundred dollars over private shop rates for the same jobs, and I accept that difference as a choice to support them and get Toyota brand parts. An automobile dealer can choose to create profits by charging fair prices for quality parts and services which then creates return business for them through satisfied customers. A dealer can also take advantage of people who don’t know or care about normal pricing for services and in essence take a sucker’s money, thereby needing fewer customers for the same level of profits. That appears to be the Joseph Toyota way. Of course, as an ordinary consumer, being taken advantage of can happen to anyone and that’s a normal part of life. But please help friends, relatives, neighbors, co-workers who own Toyotas and live in the Cincinnati area avoid being ripped of by this dealership by sharing this message to not continue to support an automobile dealership who charges simply outrageous service prices. Thanks.

June 10, 2023

Professional, timely, friendly, i had my car checked and was given a second appointment for a follow up More

by JAMALARPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 10, 2023

Great service. Ver informative as to the next major service and the expectation as to when that Wouk occur More

by MIKE.DEBBELER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

June 08, 2023

I have my car serviced at Joseph Toyota; the service is consistently first rate. I receive a complete assessment of my vehicle. And I save on high maintenance through consistent, quality maintenance. More

by CAHNSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall the names of the employees I worked with, but they were all good.
Report | Print
Jun 08, 2023 -

Joseph Toyota of Cincinnati responded

We appreciate your kind words about our consistent and quality service! It's great to know that you trust Joseph Toyota of Cincinnati with your business. Thank you for choosing us and we look forward to serving you again in the future.

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