Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,165 Reviews
Call Service Center (513) 385-1800

1,165 Reviews of Joseph Toyota of Cincinnati - Service Center

Sort by
July 08, 2022

Always friendly and accommodating. On time. Especially love the sales people. Miss the donuts in the waiting area! More

by CJBURLING0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review. We are glad to hear that the team was friendly and accommodating. We appreciate your business, see you again next time.

July 08, 2022

Although the format seems user friendly the staff is disgruntled and the service in necessarily slow More

by JSHAFFER986
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown names
Report | Print
Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

I am disappointed that we fell short of our five-star expectations and that our team didn't leave a better impression. I apologize for a system error that allowed your appointment to be scheduled for a time when all waiting appointment slots were already occupied. I would like to offer my assistance if there is anything I can do to further make this right and earn those five stars. Please feel free to reach out to me when you have a moment. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

July 08, 2022

Very efficient service department with really nice staff who inspire confidence. Very comfortable waiting areas with roomy armchairs. More

by ARIEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ward Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

Ariel - Thank you for the positive feedback about our service and facilities! We look forward to seeing you again at Joseph Toyota of Cincinnati.

July 08, 2022

They are very friendly, knowledgeable and informative. The important thing is that I trust them. I value that. More

by GOODR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

We couldn't ask for a better review! We're thrilled to provide welcoming, informative, and professional assistance that's earned Joseph Toyota of Cincinnati your confidence. It's an honor to work with customers like you, thank you!

July 07, 2022

Jason was friendly and knowledgeable. He was very helpful with signing in for my service and help with the Toyota care plus . More

by SBLINEMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the 5-stars and shoutout to Jason! He will be thrilled to hear you appreciated his help. Have a nice day from the whole Joseph Toyota of Cincinnati team!

July 06, 2022

The service department keeps me informed of everything needed and does a good job of finishing in a timely manner. More

by RWEIDNER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review and for continuing to trust our team to take care of you and your vehicle. See you again next time here at Joseph Toyota of Cincinnati!

July 06, 2022

The service team is always polite, helpful and efficient. My Tundra was serviced quickly and on time. I have always been satisfied with the sales and service team with our four Joseph Toyotas. More

by BCOWART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely in your Toyota Tundra, and we hope to see you back!

July 05, 2022

The employees at Toyota are always professional and friendly. Joe Shroder is outstanding. He always knows or find the answer to my questions! More

by MLANVERMAN1
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Schroeder
Report | Print
Jul 05, 2022 -

Joseph Toyota of Cincinnati responded

Joe is fantastic! We are thrilled to see that our team is providing you with service that keeps you coming back to us. Thanks for choosing Joseph Toyota of Cincinnati and we hope to see you next time!

July 04, 2022

Service reps communicate well. Easy to schedule. Treat car respectfully. Good at giving you heads up on future costs More

by MelHeidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Joseph Toyota of Cincinnati responded

Thanks for your supportive feedback, Mel. At your next visit, we'll work harder to earn that fifth star. Meanwhile, if you would like to share additional information with us about your experience, please contact Sandra Pomeraning at 513-385-1800, ext. 8311.Thanks again!

July 02, 2022

My work was started on time and finished on time. Everything was explained to me. More

by ojorthel
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Joseph Toyota of Cincinnati responded

Many thanks from the Service team at Joseph Toyota of Cincinnati. We're happy to have you as a customer and look forward to serving you again!

1
...
38
39
40
...
117