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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,165 Reviews

1,165 Reviews of Joseph Toyota of Cincinnati - Service Center

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July 15, 2022

Arrived on time for my maintenance appoint with Kyle May to install a part to enable locking the driver door with the remote as agreed at purchase of my 2016 4Runner. I also had purchased some running boar More

by dobill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle May. - A+
Jul 15, 2022 -

Joseph Toyota of Cincinnati responded

We are thrilled that you had a five-star experience with Kyle, Alan, and the team! Thank you for trusting Joseph Toyota of Cincinnati with your business and for sharing an awesome review. Drive safely until we see you again!

July 15, 2022

Great work from the service department! Work was completed in a timely manner, and I appreciate that! More

by coach2mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael McKay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Jul 15, 2022 -

Joseph Toyota of Cincinnati responded

We're so glad the Joseph Toyota of Cincinnati service team didn't let you down! Thank you for your business and wonderful review - we hope to see you again next time!

July 15, 2022

We have our rav4 for more than 2 years, you never did an oil change because of our low mileage. We have your care care program. We told your service depth to do an oil change and was charged $84.95. We will More

by ARKNAUBER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Joseph Toyota of Cincinnati responded

I'm sincerely sorry for the mix-up here. Our service adviser was unable to see the Toyota Extra Care plan in the software program we use to generate repair orders at check-in. We have submitted the charge to Toyota and will process a full refund to you on Monday the 18th. I also left a detailed voicemail for you today and will call again with additional information on the 18th. Again, I apologize for our error. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

July 14, 2022

Great follow up and completed on time as promised . Easy to schedule and pick up . More

by TOM.BURROWS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Jul 14, 2022 -

Joseph Toyota of Cincinnati responded

Hey Tom - thank you for the review. We're glad that our team delivered the service you wanted. See you again next time. --Joseph Toyota of Cincinnati team

July 13, 2022

Dropped off night before for regular maintenance. I picked up vehicle by 11:30 the next AM. Was able to get to work by 1pm. No charge for regular service..... oil change and tire rotation. More

by TTS84
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jul 13, 2022 -

Joseph Toyota of Cincinnati responded

It makes us smile to see that our team at Joseph Toyota of Cincinnati was able to get you in and out lickety-split! Thank you for sharing your service experience, and we look forward to assisting you in the future.

July 12, 2022

Great friendly service. Little longer than expected but a packed house and not an unreasonable amount of waiting time. More

by LEAHSTAYTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review, Leah! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. We appreciate your patience during your visit and hope to see you back!

July 11, 2022

My experience was great. Service advisor was excellent to work with I will definitely be returning thank you More

by VICKI.GOLINAR.G82S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

We are so happy to hear your service experience with our team at Joseph Toyota of Cincinnati was a total success, Vicki! We can't wait to assist you in the future.

July 10, 2022

I enjoy coming to this facility for my car service. The waiting room is comfortable and snacks are provided. I’m always reminded about my appointments. More

by HMEYERS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 09, 2022

They do a good job, just over priced. They’re raised prices a lot recently. More

by MREVECKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who my associate was
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your feedback. While I'm glad you're pleased with our work, I'm sorry you're unhappy with our pricing, as we strive to be fair and competitive in that regard. I will make a note of this review, but if you'd like to discuss it, please be in touch. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

July 09, 2022

They always do a good job and it doesn’t take too much time consistently. More

by LORIKEMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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