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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,172 Reviews

1,172 Reviews of Joseph Toyota of Cincinnati - Service Center

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August 30, 2022

The service is always good with low wait time. Kyle May always answers my questions and alerts me on packages available such as the 4-time service package. I really appreciate his attentiveness, More

by DLEUENBERGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle May
Aug 30, 2022 -

Joseph Toyota of Cincinnati responded

We really appreciate your continued business and your great review! Thank you for choosing Joseph Toyota of Cincinnati and for highlighting Kyle's work. Drive safely until we see you again!

August 28, 2022

I have always received the best service from the Toyota service department.Everyone is courteous and eager to help. .As long as I have my Sienna I will go to Joseph Toyota on Colerain. More

by MAWDOGMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Joseph Toyota of Cincinnati responded

It makes us proud to hear that our team always delivers high-quality service! Thank you for choosing Joseph Toyota of Cincinnati to get the job done right!

August 27, 2022

Service was great until I was driving, heard a rattle, got home and saw that my hood was ajar. Luckily it didn't fly ooen on expressway, now.hood is NOT closing tightly. More

by kramer.mjk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Joseph Toyota of Cincinnati responded

This review is very concerning to receive. We strive to deliver thorough and knowledgeable service, and I am sorry to see that we have left the wrong impression. I assure you that we will use this feedback to prevent this type of oversight from happening in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help fix things. I tried reaching you, however, could not leave a voicemail. Please contact me so we can determine what needs to be done to resolve these concerns. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

August 25, 2022

Very organized and professional. Mr. Nash reminded me of the Nash Car. They were around when I was a kid. I would compare this service, the online appointment system, the reminder More

by ROBERTSCHWARTZCINCY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Joseph Toyota of Cincinnati responded

Robert, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

August 25, 2022

Everyone was friendly and courteous. Service was done quicker than I expected. Waiting room is comfortable. More

by SHINNEFE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Joseph Toyota of Cincinnati responded

We're delighted we could offer welcoming, prompt service and an accommodating waiting area! Thanks for choosing Joseph Toyota of Cincinnati!

August 23, 2022

Advisors are good,pleasant and efficient. They do need to pay attention to phone number given to be called. They called my wife instead of me after I gave them my number. More

by CHRISANDDANB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review. We are glad to hear that our team is always attentive and helpful. We apologize for calling the wrong number, and we will make a note in our system for next time. If there's anything else we can do to assist, please let us know.

August 23, 2022

Great service and very efficient at getting our car in and out of the dealership. More

by ROBMOEDDEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Joseph Toyota of Cincinnati responded

It's our pleasure to deliver timely and professional service! Thanks for being a Joseph Toyota of Cincinnati customer!

August 23, 2022

Very pleasant waiting arrangements as you wait for your car to be serviced. First class! More

by BANNERLAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the five stars. The Joseph Toyota of Cincinnati team appreciates you!

August 23, 2022

Took 2022 Tundra in for recall. Appointment made immediately and responded to all questions immediately. All went well. More

by erenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Joseph Toyota of Cincinnati team. Drive safely in your 2022 Toyota Tundra, and we hope to see you back!

August 20, 2022

Paige answered all my questions and kept me updated on my timely repairs. Will recommend to friends and family. More

by JOESTALLKAMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige
Aug 21, 2022 -

Joseph Toyota of Cincinnati responded

Joe, Thank you for taking the time to share your thoughts on working with Paige and our team. We're glad to hear we delivered such a great experience!

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