Joseph Toyota of Cincinnati - Service Center

Everyone was informative and helpful. Explained everything. Right on time for appointment. Will recommend in the future. Explained everything. Right on time for appointment. Will recommend in the future. More

Always excellent service anytime we visit Joseph Toyota. I would recommend this dealership to anyone I would recommend this dealership to anyone More

Great service! ! Bob Wanamaker resolved the issue immediately! The car was pulsating a little bit so he helped with machining the rotors as well as changed the brake ! Bob Wanamaker resolved the issue immediately! The car was pulsating a little bit so he helped with machining the rotors as well as changed the brake pads. More

Excellent service as usual. Easy to schedule, pulled in an immediately greeted, reviewed service to be performed and signed for estimate, Waiting area and restrooms clean. Came Easy to schedule, pulled in an immediately greeted, reviewed service to be performed and signed for estimate, Waiting area and restrooms clean. Came to me when finished and explained services performed and when I should return. Everyone was friendly and worked efficiently. I will continue to enjoy a great relationship. More

I have been getting my service done at all the small shops, Tire Discounters, Bob Sumeral, Goodyear, Firestone, etc. I have been treated rudely, been yelled at and lied to, My car is old so I never tho shops, Tire Discounters, Bob Sumeral, Goodyear, Firestone, etc. I have been treated rudely, been yelled at and lied to, My car is old so I never thought to go to the dealer but my son suggested I do so. I'm so happy to say that his suggestion was the best move I ever made. I was treated with total respect, friendliness, helpfulness and honesty. I will never go back to the any of the previous places and will be a customer for life. Thank you. More

I took my Toyota vehicle to Joseph as it was close to my home. No one at any Toyota dealership knows what is needed at the specific mileage even though Toyota has a punch list for it. This dealership is no home. No one at any Toyota dealership knows what is needed at the specific mileage even though Toyota has a punch list for it. This dealership is no different. Hours after the drop off, a service writer contacted me about a "Safety Issue". My tires were bald he said. They were measuring 1/32" (.031")depth he said. I had just driven to Cinti. from Cleveland in heavy rain and experienced no hydroplaning issues. He didn't care, he wanted to sell me OEM replacement tires for $300ea. A quick internet search shows I can get these all day long at any tire shop in the vacinity for ~$260ea. Tires are OEM original 80kmi warranty Firestone's. He offered no prorating for 40kmi of use. I had them finish as is. I got home used my own caliper and measured worst case depth of .160-.200 or about 5-6 x times better than he told me. People were friendly until questioned about obvious contradictions. Laura, the phone person, was fine to talk to but feigned ignorance when questioned about obvious contradictions from the service writers. I talked to no techs and the service writer was unavailable when I picked up the vehicle. More

Service representative gave me all information they were doing to my car. Answered all my questions and was pleasant to talk to. doing to my car. Answered all my questions and was pleasant to talk to. More

Everything works as it should. Very efficient. No problems. Will come back for future service. Very efficient. No problems. Will come back for future service. More

Kyle in the service department was on top of my request. He quickly identified the issue, communicating the problem and solution to me. He quickly identified the issue, communicating the problem and solution to me. More

Excellent service with professionalism and promptitude . Thank you so much I will see you again. Thank you so much I will see you again. More