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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,172 Reviews
Call Service Center (513) 385-1800

1,172 Reviews of Joseph Toyota of Cincinnati - Service Center

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September 21, 2022

Kyle was very professional and accommodating. My job put additional task on me before leaving to attend to the factory recall for my 2013 Avalon. I called twice due to running late and he still w More

by SSATTERFIELD21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
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Sep 21, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are thrilled to hear that Kyle delivered such a successful service experience. Dive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

September 21, 2022

Came in for scheduled appointment had me in and out quickly. Addressed a warranty issue that I was concerned about as well. More

by RLHAHN33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2022 -

Joseph Toyota of Cincinnati responded

We're happy to hear that your automotive needs were addressed in a timely manner. Thanks for giving Joseph Toyota of Cincinnati your five stars!

September 20, 2022

While getting my car serviced the detailer was able to remove melted crayon from my car door and buffed scratches from my door More

by MELRODRN4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of names
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Sep 21, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that the Joseph Toyota of Cincinnati team was able to get the job done. Drive safely, and we hope to see you back!

September 20, 2022

Always great service and kind attendances. I like the cookies too. We will be back. More

by RRBARONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2022 -

Joseph Toyota of Cincinnati responded

It's our pleasure to welcome you with friendly and accommodating service, and we're delighted you appreciate the cookies! Thanks for being a Joseph Toyota of Cincinnati customer!

September 20, 2022

Takes care and completes work at a very reasonable time and a very friendly atmosphere More

by RONCARLTON1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for putting your trust in Joseph Toyota of Cincinnati! We appreciate your business and we hope to welcome you back for your future service needs. Have a wonderful day!

September 17, 2022

The dealership is good , needs some improvement in communication. I was told that they would call same day as the care was dropped off. Didn't get a call till next day. Service was good after I gave t More

by CHRISANDDANB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Sep 18, 2022 -

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati!

September 17, 2022

I love my RAV4. Had a problem with my phone voice command finding it is a common problem in 2019 RAV. Was advised to contact Toyota because my 3 years had just ex More

by DONNAEACDP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2022 -

Joseph Toyota of Cincinnati responded

Thank you, Donna. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 16, 2022

Car was not fixed correctly. And damaged again when I brought it back. Have to bring it back for a third time next week. More

by K.CALVERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Joseph Toyota of Cincinnati responded

I am very sorry that we did not deliver the seamless service we expect from our team. I would also like to again express our apologies for any damages to your vehicle during your previous visit. We understand how frustrating this situation must have been and regret that there wasn't more we could do to accommodate you since the rental car company had no available vehicle right away. We feel we did everything we could to accommodate you after this unintentional mishap and I encourage you to contact me after the repair is completed so I can help address any additional concerns. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

Sep 19, 2022 -

K.CALVERT responded

Sandra, I appreciate your response. I would say this is far from an unintentional mishap though. I wouldn’t have had to bring my car back a second time, which is when the extra damage occurred if the repairs would have been done correctly the first time. There is no reason my car should have been delivered looking like it did. The lack of care and pride in your repairs is the reason we arr in this situation. I have purchased a vehicle from Joseph, and also used the service department with a good experience. This visit has me questioning any further purchases.

Sep 22, 2022 -

Joseph Toyota of Cincinnati responded

We sincerely apologize for the inconvenience of multiple visits to the Collision Center. We thank you for your patience while we continue to work with you toward the completion of the repair.

September 15, 2022

The work, service and price quote was excellent. I also liked the fast turn-around for service. More

by TOMMIE LEWIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2022 -

Joseph Toyota of Cincinnati responded

These are all things we love to see, Tommie! Thanks for supporting Joseph Toyota of Cincinnati with your business and review!

September 14, 2022

Great service with getting my car fixed and ready, were very nice with everything, yes. More

by JESSICALORRAINE18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that you are confident in the Joseph Toyota of Cincinnati team to get the job done. Drive safely, and we hope to see you back!

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