Back

Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,165 Reviews

1,165 Reviews of Joseph Toyota of Cincinnati - Service Center

Sort by
June 25, 2023

Left my car overnight and only an oil change was done and the warranty service wasn’t. More

by yousefrasras
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Joseph Toyota of Cincinnati responded

I am sorry to see your low rating. However, according to our records, the warranty-covered repairs to the second-row passenger seat have been completed. The cost does not appear on the customer's copy of the invoice because it is billed separately and is Toyota's responsibility. If there is another issue, please reach out to me directly, and I would be happy to help. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

June 24, 2023

Didn’t have to wait long. Professional and courteous service. Took care of what I needed. More

by PEGGYS62
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

June 23, 2023

I think I already responded. However all was handled efficiently and with good coordination regarding condition of my car. More

by BEDINGHAUS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 22, 2023

Excellent service. I have always been very pleased with the service which I have received at Joseph Toyota. More

by GEORGERIZZI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Joseph Toyota of Cincinnati responded

Thank you, George! We're delighted to hear that you've consistently had excellent service at Joseph Toyota. We appreciate your continued support and look forward to serving you in the future. Have a great day! - The Joseph Toyota Team

June 22, 2023

It was fast friendly efficient. Said it would take a hour & he was right on time. More

by CHCIRRINCIONE
Workmanship
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your business and hope to see you back at Joseph Toyota of Cincinnati!

June 21, 2023

Friendly, efficient and timely. Comfortable waiting area. Suggested a way to save me money in future. More

by HARVEYB51
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kyle
Jun 22, 2023 -

Joseph Toyota of Cincinnati responded

Harvey, it's our pleasure to welcome our customers with courteous and timely professionalism, as well as an accommodating waiting area! Thanks for choosing Joseph Toyota of Cincinnati!

June 20, 2023

The service department got me in and taken care of quickly. I didn't feel like I lost a lot of time waiting, even though they were busy. More

by BAGREEN76
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Joseph Toyota of Cincinnati responded

We're so glad to hear that our service department was able to take care of you efficiently. Thank you for choosing Joseph Toyota of Cincinnati!

June 16, 2023

Went in for an oil change and tire rotation. Spent more money than expected, due to a concern I inquire about during a previous visit, where I was told a new battery was not a concern. Now at th More

by FOXXYBEADER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle May
Jun 17, 2023 -

Joseph Toyota of Cincinnati responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 15, 2023

Work was efficient and timely. Explanation of car’s condition good. Cost fair and allowed for my coupon. Thanks! More

by FAITHLOVEHOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 15, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your business and hope to see you again at Joseph Toyota of Cincinnati!

June 15, 2023

Genuine Toyota parts and trained Toyota installation. The jobs I have had done have been done correctly the first time. More

by SCOTTDTOLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department; employee name not noted.
Jun 15, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your business and hope to see you again at Joseph Toyota of Cincinnati. Safe travels!