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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews
Call Service Center (513) 385-1800

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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November 14, 2022

Someone who assisted me was very nice and he made sure that I had egerything I needed More

by TRISHNES10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Joseph Toyota of Cincinnati responded

This feedback is music to our ears! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your experience. Drive safely!

November 13, 2022

Prompt service and friendly workers. Only lost 1 start as my check tire pressure light come on as I drove home from an oil change / tire rotation where they would have put air in my tire More

by MATTHEWDGINGRAS
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 14, 2022 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business, Matthew, and hope to see you again soon!

November 13, 2022

I always get prompt and very good service at Joseph Toyota. This is the second truck I have purchased from them. More

by DOUGGODDARD911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in Service Department
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Nov 13, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the excellent review of Joseph Toyota of Cincinnati!

November 12, 2022

Quick, courteous service, professional techs, comfortable and clean lounge, quick and easy checkout. Very impressed! More

by PRAVEEN.SIVAKUMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2022 -

Joseph Toyota of Cincinnati responded

When we see words like "quick", "courteous", and "professional" it lets us know we are doing a fantastic job! Thank you from all of us at Joseph Toyota of Cincinnati!

November 12, 2022

Service department Would not honor the coupon that Joseph Toyota sent us! Don’t bother sending us any more bait and switch offers. More

by C.SULLIVANHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your feedback. We never want our customers to feel misled by our advertisements. However, we think it's fair to clarify that your service adviser accepted the coupon, which stated it covered "up to 5 quarts of oil." Your vehicle required 6 quarts, and you were asked to pay for the additional oil. Because we honored what the coupon covered, we don't think this is a "bait and switch" situation. We're sorry you are disappointed. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

November 10, 2022

I always appreciate Jason Smith. He makes sure my family is taken care of at each appointment. More

by aulybu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Smith
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Nov 10, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for this great rating and for being a loyal customer! Jason will appreciate your words.

November 09, 2022

Dealership did not repair vehicle. Sent me away with the comment to visit a body shop to fix rear lift gate. Feeling shortchanged as dealership has in house body shop I could have be More

by GOLFGUY64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 10, 2022 -

Joseph Toyota of Cincinnati responded

I am sorry to hear about your frustrating experience. We have reached out to you regarding your concern but have not heard back. During your previous visit, our team referred to our Body Shop, which is now Joseph Toyota's Collision Center, located two blocks south of our dealership. Our Service Department does not have the ability to schedule Collision Center appointments, so we recommend you reach out to them at 513-385-4700 to schedule an evaluation appointment. They are open Monday through Friday, 8 a.m. to 5 p.m. I apologize for any confusion or miscommunication. If you have any questions on this, please feel free to contact me. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

Nov 10, 2022 -

GOLFGUY64 responded

Thank you.

Nov 11, 2022 -

Joseph Toyota of Cincinnati responded

You're quite welcome. On behalf of our Service Team, thank you for choosing Joseph Toyota of Cincinnati. We're looking forward to helping you again. - Sandra Pomeraning - Customer Relations Manager

November 07, 2022

Excellent and very efficient service. The car was done, and the wait time was as promised. More

by MALZIEL506
Customer Service
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Shirley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Schroeder, Tom Platt
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Nov 07, 2022 -

Joseph Toyota of Cincinnati responded

This feedback means so much to us here at Joseph Toyota of Cincinnati! Thank you for your support. We hope to work with you again down the road.

November 05, 2022

Recommended service completed in a timely fashion. Friendly service was provided. Lounge was comfortable and clean. More

by NMB1206
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Toyota of Cincinnati, we look forward to having you as a valued customer for many years to come!

November 05, 2022

Awesome service. Friendly and informative service advisors. Took longer than expected to just rotate tires though. More

by ldavis3042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your high-star rating! We truly appreciate your feedback and patience. We hope to see you again at Joseph Toyota of Cincinnati!

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