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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,164 Reviews
Call Service Center (513) 385-1800

1,164 Reviews of Joseph Toyota of Cincinnati - Service Center

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December 09, 2022

I am pleased with the service. The employees were courteous and professional. I always get good service at this dealership. More

by MACHERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Dec 09, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your loyal trust! Your feedback means a lot to us here at Joseph Toyota of Cincinnati!

December 09, 2022

Came in for oil change and tire rotation, service was great. Notice that my brakes were getting close to service point, along with my tire wear, was helpful. More

by SHOES122F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Fletcher
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Dec 12, 2022 -

Joseph Toyota of Cincinnati responded

Thanks for the review! We're glad that the Joseph Toyota of Cincinnati team was helpful and nice to work with. See you again next time!

December 08, 2022

Always friendly and professional. I trust the staff to take excellent care of my car and I am never disappointed. More

by LAD
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review of us here at Joseph Toyota of Cincinnati! We appreciate it!

December 08, 2022

The service provided by team was excellent. Eventhoug it took more time than expected to finish. More

by BIJUNETTOOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra poemarang, Tom Platt
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Dec 08, 2022 -

Joseph Toyota of Cincinnati responded

It's great to hear that our team took such great care of you! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your experience. Safe travels ahead!

December 07, 2022

Good good good good good good good good good good good good good good good More

by RANDYCOZAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the 5-star review of Joseph Toyota of Cincinnati! We hope you have a lovely day!

December 06, 2022

Oil change and rotation were fine but expensive! Ordered a key fob and programing and $279.00 later I had a key fob with a case that had no way to attach a key ring. Apparently that is a $100.00 op More

by MGEIGER9461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for sharing this feedback. I apologize for the miscommunication about our pricing, as we never want our customers to feel misled or unsatisfied. We will use this feedback to improve. If you would like to discuss your experience further, we would be happy to try to help. I can be reached at my listed number. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

December 06, 2022

The Service Department agents are always helpful and friendly. Scheduling an appointment is easy and convenient. More

by MLANVERMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

December 05, 2022

I was told my appt would take an hour, but it took 2 hours!! For a tire rotation and fluid check. Disappointed with that as I missed an appt because of it. There should be employees that take care of ro More

by CTHEDERS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Wethington
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Dec 06, 2022 -

Joseph Toyota of Cincinnati responded

We strive to deliver 5-star accommodating service, and I'm disappointed to see we've fallen short of our high standards. I apologize that the tire rotation and fluid check ended up taking longer than expected, as this does not sound like the timely and responsive assistance I expect from our team. Making our customers wait an extended amount of time is never our intention, and we do appreciate your patience through it all. If you're willing, I would appreciate the chance to speak with you and see if there is anything that I can do to assist you moving forward. Please consider giving me a call. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311.

December 03, 2022

Excellent completion time, very friendly and very professional. The time to schedule appointment was very appropriate and I definitely will be returning for future car care. More

by RSCHAEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 30, 2022

It took a little longer than usual for my oil change, but everything was taken care of, including replacing the batteries in my key fobs and syncing my new phone to the car system! Thanks! More

by GSTEWART806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your patience and five-star rating! It was a pleasure assisting you with your service needs here at Joseph Toyota of Cincinnati. See you next time!

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