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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,164 Reviews
Call Service Center (513) 385-1800

1,164 Reviews of Joseph Toyota of Cincinnati - Service Center

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December 16, 2022

Excellent service! I live very close to another Toyota dealership, however for 10+years I've chosen to drive the extra 20 miles for routine service on several of our ca More

by MATT.P0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Joseph Toyota of Cincinnati team over the years. Drive safely, and we are looking forward to seeing you back!

December 15, 2022

Everyone was helpful and friendly. A big THANK YOU to Jason who found a card I meant to mail on the service room floor and mailed it for me! More

by vlippen
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review and kind words about Jason and our team here at Joseph Toyota of Cincinnati! We appreciate it!

December 15, 2022

My service advisor was unfriendly and not welcoming at all. I will be visiting another dealership for my car service More

by CincinnatiRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
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Dec 15, 2022 -

Joseph Toyota of Cincinnati responded

I empathize with the underlying sentiment expressed in this feedback and am very sorry we were not more hospitable when you arrived. Unfortunately, your first experience with our Service Department took place while we are transitioning to a new operating system that still needs refinement. On behalf of the entire Service team, I thank you for your patience and hope you will come and see us again. We value you as a customer. Please feel free to call me, if you wish. Thank you, Sandra Pomeraning, CRM, Joseph Toyota of Cincinnati - (513) 385-1800 ext. 8311

December 15, 2022

Kyle in the service area provides personalized service depending on the miles on my car. He listens to my questions. More

by patf927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle in Service
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Dec 15, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review and kind words about Kyle and our team here at Joseph Toyota of Cincinnati! We appreciate it!

December 13, 2022

Normally I give great reviews; however, due to the poor professional service with the Service Dept, I cannot at this time. More

by JANELLCINCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Nash
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Dec 14, 2022 -

Joseph Toyota of Cincinnati responded

I'd like to apologize that we didn't leave a better impression during your latest visit. We strive to deliver 5-star professional service, and I'm disappointed to see we've fallen short of our high standards. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please give me a call at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311.

December 12, 2022

Its the best place for me if you want genuine Toyota service, quickly and efficiently. More

by dniehaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Dec 12, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We appreciate the kind feedback and hope to see you again at Joseph Toyota of Cincinnati. Safe travels!

December 11, 2022

Clean, kind, efficient, nice, effective, car washed, will pass along positives, ditto, ditto ditto ditto More

by JOSEPHWEITZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2022 -

Joseph Toyota of Cincinnati responded

Joseph, thank you for the great review! We are so glad to hear that you had a successful experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

December 10, 2022

Great job everyone. Great job everyone. Great job everyone. Great job everyone. Please don’t REQUIRE written response again More

by BARBWICKHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert was great-he did my intake and discharge. I am not sure of his name, my fault not his.
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Dec 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your feedback! All of us at Joseph Toyota of Cincinnati appreciate your business.

December 10, 2022

Fast timely service (body shop), did exactly as I requested. Very good to work with. Nancy was very helpful with the estimate and scheduling work, and follow-up. More

by mtsmith1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
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Dec 12, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Nancy. Drive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

December 09, 2022

We have gotten service at this dealership for years and have always been not just satisfied, but very happy with their work. The staff are all friendly and helpful, from the technicians to the office staf More

by SHERRLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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