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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,164 Reviews

1,164 Reviews of Joseph Toyota of Cincinnati - Service Center

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January 23, 2023

Great service! Did not follow up about a previous charge that was brought up at the beginning of my visit. More

by BORGMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Joseph Toyota of Cincinnati responded

We appreciate you bringing this to our attention. Thank you for your patience in allowing us to come to a resolution to resolve the billing issue, and we're glad to have had the opportunity to address your concerns here. We look forward to working with you again in the future! Thank you again, from the Joseph Toyota of Cincinnati team.

January 22, 2023

Arrived on time and received Great customer service. Satisfaction guaranteed each and every time my car has been serviced. More

by RMFERRELL10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your support and hope to see you again at Joseph Toyota of Cincinnati!

January 20, 2023

My service person was very nice. I was scheduled for an oil change only. It took 2 hours for a scheduled oil change. When I went to check on my car it was sitting in the finished lin More

by S.ALLEN416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Jan 20, 2023 -

Joseph Toyota of Cincinnati responded

I sincerely apologize that your visit was not as timely and seamless as we strive to provide. Additionally, I'm concerned that you were not promptly communicated with at the end of your vehicle's service. I appreciate you bringing this to my attention, and I'd like to look into this further. Please consider contacting me directly if you're open to continuing this conversation. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

January 19, 2023

Always incredible service. Love this place. Great environments comforting. Peaceful. Helpful employees. In and out. More

by gareth_h46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

January 18, 2023

Service is always outstanding. Service rep Mike was easy to deal with and the ETA for completion was right on the money. The service was relatively inexpensive, AND they took the t More

by HLEHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 18, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for this awesome shoutout to Mike and the team at Joseph Toyota of Cincinnati! We hope to see you again for your next service visit!

January 13, 2023

I waited 2 hours. They could have called me and told me they were busy. I would have rather done that. I would buy another Toyota but I would go somewhere else for More

by SHELLBELL513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not on list
Jan 13, 2023 -

Joseph Toyota of Cincinnati responded

I am sorry to hear that your vehicle took longer than anticipated to complete and for our lack of communication during your appointment. We strive to deliver a professional and straightforward service experience and never intend to inconvenience our guests. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

January 13, 2023

Service is timely, professional, and courteous every time. Always a pleasant experience to have my vehicle serviced with Joseph Toyota. More

by DMEYER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for giving our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you. - Joseph Toyota of Cincinnati

January 11, 2023

service was timely, clearly explained, very courteous, fairly priced. the very courteous attitude was noted, from the check in individual, the service adviser, and the checkout. Good cookie to boot More

by douglaswr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Joseph Toyota of Cincinnati responded

We are happy to see that we earned a 5-star review, Douglas! Thanks for choosing Joseph Toyota of Cincinnati and we will see you next time!

January 10, 2023

awesome helpful caring knowledgeable prompt trust you extremely, would recommend you to family,etc thank you More

by ROSEANNADIETRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
justin flecher
Jan 11, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for these kind words. Your trust means the world to the team. It was a pleasure working with you here at Joseph Toyota of Cincinnati!

January 07, 2023

Always polite and efficient. Because I book an appointment, the work is completed quickly while I wait in a comfortable waiting area. More

by OTTLORI1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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