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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,169 Reviews
Call Service Center (513) 385-1800

1,169 Reviews of Joseph Toyota of Cincinnati - Service Center

Sort by
February 28, 2023

Very helpful, had a small unexplained dent and so far it is being addressed promptly with sincerity. Thanks to everyone More

by cbp0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you again down the road!

February 28, 2023

I was overly pleased with the service I received. My service light came on and he took excellent care of me. More

by JMACK286OHIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Jason Smith
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Feb 28, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back!

February 25, 2023

Went in for an oil change and tire rotaation. I waited, service was very good as usual. More

by RONALDDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Joseph Toyota of Cincinnati responded

Thank you, Ronald! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

February 22, 2023

Service was completed in the time stated up front and all items were addressed. No issues. More

by MARKASCHULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for giving the Joseph Toyota of Cincinnati team a shoutout! We're delighted your experience went seamlessly from start to finish. Have a great day!

February 20, 2023

Service completed faster than I expected. Very professional and courteous. Answered all my questions and explained upcoming service needed. More

by LKBURKE686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your business and hope to see you back again at Joseph Toyota of Cincinnati. Safe travels!

February 19, 2023

Great Service, easy to make appt. Picked up when promised it would be ready. Kyle was great to work with! More

by NOSCHANGFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

We’re delighted Kyle and the team could deliver an excellent experience! - Joseph Toyota of Cincinnati Team

February 19, 2023

Took over 1 1/2 hours to do oil change and tire rotation. Not counting that I I got there little early More

by JOYOUS1480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t talk to sales was service
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Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Feb 21, 2023 -

JOYOUS1480 responded

It just felt like it took a long time. I had an appointment. The people were nice. Seemed like they were backed up. It was probably closer to two hours. There was a couple other customers there that were getting upset about how long it was taking. It wasn’t the peoples fault. Hire more technicians!!! Or schedule less appointments. But I felt like the workers were doing their best.

February 18, 2023

Promptly in and out for routine service, while I waited in a very comofortable waiting area. More

by GEOHIL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with Laura and our service team. We're glad to hear we delivered such a great experience!

February 18, 2023

Car had 6000 miles and couldn’t get the help I needed when I came for help. It fell on deaf ears. More

by bbkevin007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Kevin, it's easy to see you weren't satisfied with your experience. We strive to provide 5-star service and I apologize that our team wasn't more ready and willing to assist. I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out when you have the chance. Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

February 18, 2023

I only use this dealership because I purchased a lifetime warranty with my vehicle. I was told I would be voiding my warranty if I had work done anywhere other than the dealership. After the initial 24,000 m More

by MICHAEL.VANSKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Michael, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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