Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,164 Reviews
Call Service Center (513) 385-1800

1,164 Reviews of Joseph Toyota of Cincinnati - Service Center

Sort by
February 19, 2023

Great Service, easy to make appt. Picked up when promised it would be ready. Kyle was great to work with! More

by NOSCHANGFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

We’re delighted Kyle and the team could deliver an excellent experience! - Joseph Toyota of Cincinnati Team

February 19, 2023

Took over 1 1/2 hours to do oil change and tire rotation. Not counting that I I got there little early More

by JOYOUS1480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t talk to sales was service
Report | Print
Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Feb 21, 2023 -

JOYOUS1480 responded

It just felt like it took a long time. I had an appointment. The people were nice. Seemed like they were backed up. It was probably closer to two hours. There was a couple other customers there that were getting upset about how long it was taking. It wasn’t the peoples fault. Hire more technicians!!! Or schedule less appointments. But I felt like the workers were doing their best.

February 18, 2023

Everything was fine until I got home and saw the dirty fingerprints on the fabric on the drivers side windshield post, where some body had placed their dirty hand. More

by lattis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 18, 2023

Promptly in and out for routine service, while I waited in a very comofortable waiting area. More

by GEOHIL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with Laura and our service team. We're glad to hear we delivered such a great experience!

February 18, 2023

Car had 6000 miles and couldn’t get the help I needed when I came for help. It fell on deaf ears. More

by bbkevin007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Kevin, it's easy to see you weren't satisfied with your experience. We strive to provide 5-star service and I apologize that our team wasn't more ready and willing to assist. I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out when you have the chance. Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

February 18, 2023

I only use this dealership because I purchased a lifetime warranty with my vehicle. I was told I would be voiding my warranty if I had work done anywhere other than the dealership. After the initial 24,000 m More

by MICHAEL.VANSKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Michael, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 14, 2023

Took car and was told O2sensor bad and needed replaced. Did not have part so had to order. Trip 2-O2Sensor replaced. Drove car 3 days and same warning light came on. AWD CONTACT DEALER. So now trip 3 , h More

by peggy.armor
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Report | Print
Feb 15, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for sharing your experience with us, Peggy. I am sorry to see that you are unsatisfied with the service we provided. Please give me a call at your earliest convenience and I will be happy to gather more information from you. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

February 14, 2023

5 Stars says it all. 5 Stars says it all. 5 Stars says it all. More

by prestonc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nash. He just retired. i ll miss him. He was the only one who had a clue in the service department. the next time i come in, i ll have my fingers crossed.
Report | Print
Feb 14, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review, Preston! We hope to see you back again at Joseph Toyota of Cincinnati!

February 12, 2023

They were professional and on time. Excellent service. Justin explained everything that was completed on my car and made sure I understood everything he was talking about regarding my v More

by HCJCWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin in the car bay area
Report | Print
Feb 12, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

February 12, 2023

Great service. What more can I say? The place was very busy but things completed in a timely manner. More

by NEWMANLAIN2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2023 -

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Toyota of Cincinnati, we look forward to having you as a valued customer for many years to come!

1
...
14
15
16
...
117