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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,164 Reviews

1,164 Reviews of Joseph Toyota of Cincinnati - Service Center

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March 15, 2023

They need to start washing the vehicle below freezing temperatures. I go to other car washes in freezing temperatures and I was told Joseph Toyota does not offer car wash service in freezing temperatures More

by JMHODA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 15, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for this feedback. We will be sure to keep it in mind moving forward. If there is anything more we can do to improve your experience, please feel free to reach out. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 13, 2023

First time at Joseph Toyota for 5K service. Place was clean and employees were friendly. Not busy at all on a saturday morning so no wait to check in. Service was done in the hour they quote More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason D. Smith
Mar 13, 2023 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati!

March 12, 2023

Everyone there has been helpful and you can trust them. Always helpful with information and questions. More

by JSCHEDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Schroeder
Mar 13, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 12, 2023

They lost my paperwork I wait like never before Price are to high otherwise people are good More

by ANGELNEGRON0725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Joseph Toyota of Cincinnati responded

I sincerely apologize that your experience working with our team was not as communicative and seamless as we strive to provide. I appreciate you bringing this to my attention. If you're willing to continue this conversation, I'd like to look into this further and see how we can assist you. Please consider contacting me directly at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 11, 2023

Staff always friendly and service done in a timely manner when we waited. 45 min and we were out the door. More

by SANDJREMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason in Sevice dept
Mar 12, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your confidence in Joseph Toyota of Cincinnati! We are thankful for your business.

March 09, 2023

Excellent service from start to finish. Every interaction with each employee was thoughtful and courteous. More

by VernS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for sharing this great experience with our team! All of us at Joseph Toyota of Cincinnati hope to see you again next time!

March 08, 2023

Service was great and they were able to change brakes and tires in a timely manner. Staff was friendly, the coffee was great in the lounge, and I was able to get work done while there at a more private desk More

by MLK_TRAFFIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Joseph Toyota of Cincinnati responded

Our team is always happy to help you out! Thank you so much for supporting Joseph Toyota of Cincinnati and please let us know if you need anything at all down the line!

March 07, 2023

The repair advisor was personal and knowledgeable. The job was done quickly and competently. It was refreshing to deal with professionalism for a change. More

by REDNAXELAR64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle King
Mar 08, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 04, 2023

Always great everything that is why I have bought my last 4 cars from Joseph Toyota More

by HOLLON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 03, 2023

Made appointment online. Didn't start working on vehicle for 45 minutes after scheduled appointment time. Finished up in a decent amount of time, but waited 15+ to let me kno More

by NGRADY09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 03, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for sharing this feedback. I am very sorry for the delay in getting started on your vehicle and for any lack of communication regarding when our services were completed. We will work to improve for you next time! -Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

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