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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,169 Reviews

1,169 Reviews of Joseph Toyota of Cincinnati - Service Center

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March 18, 2023

Great service experience (as is usual). I asked Joseph to perform multipoint inspect and general maintenance on my 4Runner. They found some issues that needed repair, gave me estimated co More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 19, 2023 -

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, Matt, we look forward to having you as one of our valued customers for many more years to come!

March 17, 2023

Great Experience! I was kept informed and was treated very well . Jason Smith is a very good assistant service manager! More

by RICK.BRABII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Smith
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

Rick, thank you for the review! We are so glad to hear that you had a successful service experience working with Jason and the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back!

March 17, 2023

Great service! Kind staff! Thank you for everything! See you in about 3000 miles. 2 thumbs up. More

by smvietor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your support and hope to see you back again at Joseph Toyota of Cincinnati. Safe travels!

March 17, 2023

I was pleased with the schedule and courtesy of the service manager. Very professional team More

by GREGHOLLIN369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review, Greg! We are so glad to hear that you had a successful service experience. Drive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

March 15, 2023

Always efficient and excellent service on maintenance. Staff is very friendly. Coffee and snacks in lounge area are appreciated. More

by JUDITH.MUEHLENHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for the great review of Joseph Toyota of Cincinnati, Judith! We are here to help with any of your future service needs.

March 15, 2023

They need to start washing the vehicle below freezing temperatures. I go to other car washes in freezing temperatures and I was told Joseph Toyota does not offer car wash service in freezing temperatures More

by JMHODA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 15, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for this feedback. We will be sure to keep it in mind moving forward. If there is anything more we can do to improve your experience, please feel free to reach out. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 13, 2023

First time at Joseph Toyota for 5K service. Place was clean and employees were friendly. Not busy at all on a saturday morning so no wait to check in. Service was done in the hour they quote More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason D. Smith
Mar 13, 2023 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati!

March 12, 2023

Everyone there has been helpful and you can trust them. Always helpful with information and questions. More

by JSCHEDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Schroeder
Mar 13, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 12, 2023

They lost my paperwork I wait like never before Price are to high otherwise people are good More

by ANGELNEGRON0725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Joseph Toyota of Cincinnati responded

I sincerely apologize that your experience working with our team was not as communicative and seamless as we strive to provide. I appreciate you bringing this to my attention. If you're willing to continue this conversation, I'd like to look into this further and see how we can assist you. Please consider contacting me directly at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 11, 2023

Staff always friendly and service done in a timely manner when we waited. 45 min and we were out the door. More

by SANDJREMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason in Sevice dept
Mar 12, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your confidence in Joseph Toyota of Cincinnati! We are thankful for your business.

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