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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,164 Reviews
Call Service Center (513) 385-1800

1,164 Reviews of Joseph Toyota of Cincinnati - Service Center

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March 22, 2023

Kyle, the service manager was so thorough and really quickly resolved my problems. My car was done in a few hours and looking good as new. I love Toyota’s customer service. In a time where it’s hard to More

by KRISTINA.LOREDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Mar 23, 2023 -

Joseph Toyota of Cincinnati responded

We're glad to hear Kyle took care of you so well! We agree that good customer service can be hard to find. That's why our team's goal is to consistently provide quality service that is efficient, thorough, and attentive to our customer's needs. We appreciate your business and look forward to seeing you again at Joseph Toyota of Cincinnati!

March 20, 2023

The service I received for my vehicle was excellent. They took care of me in less than an hour. More

by jasonh2961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Mar 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for sharing your quick and efficient service experience with Joseph Toyota of Cincinnati!

March 19, 2023

Very accomodating and good service at the Toyota dealership in Colerain. Thank you for your service More

by DEBBIEBRAMER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, Debbie, we look forward to having you as one of our valued customers for many more years to come!

March 18, 2023

Did not fix the psi dashboard reading of each tire very expensive oil change $94 dollars and high labor charges More

by MICHAEL.KLEINTANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Joseph Toyota of Cincinnati responded

Michael, I apologize for the oversight with regard to your vehicle, as we always strive to deliver thorough service. Your service advisor contacted you and you declined to schedule a follow-up appointment at this time. If you would like to discuss this further, please contact me directly. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 18, 2023

Short wait time and service was only there for a short period of time. Everything was done that nee More

by LOVINS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 18, 2023

Great service experience (as is usual). I asked Joseph to perform multipoint inspect and general maintenance on my 4Runner. They found some issues that needed repair, gave me estimated co More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Mar 19, 2023 -

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, Matt, we look forward to having you as one of our valued customers for many more years to come!

March 17, 2023

Great Experience! I was kept informed and was treated very well . Jason Smith is a very good assistant service manager! More

by RICK.BRABII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Smith
Report | Print
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

Rick, thank you for the review! We are so glad to hear that you had a successful service experience working with Jason and the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back!

March 17, 2023

Great service! Kind staff! Thank you for everything! See you in about 3000 miles. 2 thumbs up. More

by smvietor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your support and hope to see you back again at Joseph Toyota of Cincinnati. Safe travels!

March 17, 2023

I was pleased with the schedule and courtesy of the service manager. Very professional team More

by GREGHOLLIN369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review, Greg! We are so glad to hear that you had a successful service experience. Drive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

March 15, 2023

Always efficient and excellent service on maintenance. Staff is very friendly. Coffee and snacks in lounge area are appreciated. More

by JUDITH.MUEHLENHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for the great review of Joseph Toyota of Cincinnati, Judith! We are here to help with any of your future service needs.

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