Joseph Toyota of Cincinnati - Service Center

I think that the process of getting checked in and out is very efficient....you pull your car right into the garage and a service person comes right to you and helps get you checked in very quickly. The peo very efficient....you pull your car right into the garage and a service person comes right to you and helps get you checked in very quickly. The people that check you in are friendly and explain how to proceed. The waiting area is clean and comfortable. I like that they wash the car after service is complete. I also like that I can call and make and appointment and they are always expecting me when I arrive. When I call, I am always able to schedule an appointment in a reasonable amount of time,...usually within a day. More

I rated the way I did because their rates are ridiculously high, and you don't realize that until you've agreed to the $150 diagnostic fee (that will go towards the amount of fixing it if you dec ridiculously high, and you don't realize that until you've agreed to the $150 diagnostic fee (that will go towards the amount of fixing it if you decide to have it done). Just to replace the distribution cap, they quoted me $485. After hearing this ridiculous price I just wanted to take my car and go somewhere else (where I was quoted less than half that amount) but Joseph Toyota held my car hostage until I paid the $150. I don't think they should be able to hold your car like that when they didn't even do any work on it. More

I have a GMC Yukon XL and Oil Changes and Tire Rotations only cost $39.00 from the GM Dealership. Why does the same work on a Camry Hybrid cost so much more at Joseph Toyota? only cost $39.00 from the GM Dealership. Why does the same work on a Camry Hybrid cost so much more at Joseph Toyota? More

Very friendly, courteous people and service is fast. This is the first Toyota I have owned and when I am looking for a new car Joseph is were I will shop. This is the first Toyota I have owned and when I am looking for a new car Joseph is were I will shop. More

Needed some minor work and scheduled through Joseph Toyota. They completed the work faster than expeced and cheaper than expected. The associate also pointed out some additional work that will eventual Toyota. They completed the work faster than expeced and cheaper than expected. The associate also pointed out some additional work that will eventually be needed but said its not critical at this time but soon. Appreciated the honesty. Many dealerships would have pushed for urgent service. Very satisfied. Thank you. More

I have been dealing with them for many years and cannot find anything to complain about. It is actually a pleasant experience with a very nice waiting room, with lots of extras (snacks, drinks, coffee). find anything to complain about. It is actually a pleasant experience with a very nice waiting room, with lots of extras (snacks, drinks, coffee). Then, the cashier gives you a free box of cookies when you leave. Through the years, I have recommended this dealership and service to others. More

I purchased the extended warrenty for my 2011 Toyota Corolla. I was told I had to go to Toyota Dealership for service. I went for my first oil change last week. It cost almost $100.00 for an oil change. Corolla. I was told I had to go to Toyota Dealership for service. I went for my first oil change last week. It cost almost $100.00 for an oil change. INSANE! More

The tire service that I needed was done quickly and to my satisfaction. Work was done with no charge. I was ask to come back without an appointment if I needed additional help. satisfaction. Work was done with no charge. I was ask to come back without an appointment if I needed additional help. More

Felt I was taken care of and the young man was considerate to my time needs. Prompt attention with checking me in. I have been comming to this dealership exclusively for my service and I have not considerate to my time needs. Prompt attention with checking me in. I have been comming to this dealership exclusively for my service and I have not been disapointed. I bought my Highlander from them in 2005 and from the sale to service I have been very satisfied. More

33 years ago I bought my very first new Toyota at Toyota of Cincinnati/(Joseph Toyota)on Colerain Ave. I have bought all of my Toyota's there ever since 1979. All of my Toyota's have been serviced there as of Cincinnati/(Joseph Toyota)on Colerain Ave. I have bought all of my Toyota's there ever since 1979. All of my Toyota's have been serviced there as well. The new car sales has always given me the best price and treated me very well. The reason I keep coming back though is the service dept. Rick Stockum is the Service Dept Manager and Bruce Scroggin is my service adviser. They both have always treated me not just as a valued customer, but much more than that.They bend over backwards to treat me right always. I trust them to tell me what I need done, not what will pad the bottom line like some other shops. They have even suggested not doing something if it didn't make sense to spend the money. Being able to trust the people that service your vehicles is priceless to me and that is why I recommend this dealership and why I spent my time to fill this out. More