Joseph Toyota of Cincinnati - Service Center

Arrived 10 mins early, Ralph greeted us immediately and went through the process, showed us the lounge where we could wait. Checked in on us and other customers informing us of status. I bought new wipers went through the process, showed us the lounge where we could wait. Checked in on us and other customers informing us of status. I bought new wipers at the parts counter, Ralph saw them in the chair next to me and said please, let me install them for you and he did. That's service. Bought our highlander new from Joseph and will certainly buy our next new car there. More

All service we have ever had at Joseph has been done quickly & the waiting area is clean with wi fi & coffee , pop free and snacks free while waiting. Overall they are always great to deal with. quickly & the waiting area is clean with wi fi & coffee , pop free and snacks free while waiting. Overall they are always great to deal with. More

I purchased a 2011 Sienna from another dealer which I purchased a 2011 Sienna from another dealer which included an extended warranty. I felt with the last couple visits to th is dealership that I do I purchased a 2011 Sienna from another dealer which included an extended warranty. I felt with the last couple visits to th is dealership that I do not receive equal service and care as if I purchased the car off thier lot. I do not receive the same unconfrontational and friendly service that competitor dealerships have given me with other purchases. It has forced me into looking at other options for service of my Toyota which will result into less convenience for me. More

My experience with the Joseph Toyota service department has always been positive and they were very informative about what needed to be serviced on my car. They provided me with a car due to the fact that has always been positive and they were very informative about what needed to be serviced on my car. They provided me with a car due to the fact that servicing my car was going to take more than a day. That was very helpful and appreciated. More

everyone there was very nice, the job was done in a short period of time and I am very pleased with the outcome. I would recommend this service department. period of time and I am very pleased with the outcome. I would recommend this service department. More

I wanted the 60,000 mile service done on my 2007 Highlander and was told to bring the car in at 7:30 AM and it would take about 3 hours. By 2:45 that afternoon I had not heard from the dealer so I Highlander and was told to bring the car in at 7:30 AM and it would take about 3 hours. By 2:45 that afternoon I had not heard from the dealer so I called. When I spoke to Mr. Nash to ask how much longer it would be he asked my name and then to repeat it. His response then was "Oh", hold on, I'll check. He came back right away and said the tech was still working on it and he would call me back. One hour and 45 minutes later Mr. Nash called back to let me know that I needed front and rear brakes and he would have to keep the car overnight if I agreed to the $480.00 cost. After considering taking the car somewhere else for the work I decided to go ahead with the brake work and was given a 15% discount. On the good side I was given a 2014 Camry to drive during the entire time my car was at the dealership. I am not going to let this experience discourage me from going back to this dealer but I do think the timing was not handled very well with me bringing my car in expecting a 3 hour or so service and it took over 8 hours. If this was due to having been given a new car to drive while mine was there I would have rather not had the loaner and had my car back in a reasonable time. More

I have been getting my vehical serviced from Joseph for many years now. I live in West Chester, OH & drive specifically to Joseph Toyota on Colerain Ave. (about 14 miles from my home) because of their grea many years now. I live in West Chester, OH & drive specifically to Joseph Toyota on Colerain Ave. (about 14 miles from my home) because of their great Service Dept., even though there is a Performance Toyota dealership (which I used to go to) 7 miles closer. I trust Joseph with my car & am always given a fair assessment of what is needed to service my car. They have reasonable rates & friendly & knowledgable Service Reps (i.e Chris Curtis). I recommend any Toyota owner to vist Joseph Toyota & get their vehical seviced here! More

I called in on Tuesday 11/12,13 @ 4pm to get a replacement battery. I was pleasantly suprised to get a same day appointment, had the battery I needed in stock and service hours available so that I replacement battery. I was pleasantly suprised to get a same day appointment, had the battery I needed in stock and service hours available so that I did not have to take off from work. As I sat in the waiting area, Staff that came in were very welcoming as well. Thank you Brett!!! More

Quick service - oile change - in and out in about 30 mins - Staff was friendly and courteous - I used to change my own oil but some of the new vehicles can be a pain in the butt. Price was fair for the wo - Staff was friendly and courteous - I used to change my own oil but some of the new vehicles can be a pain in the butt. Price was fair for the work involved. I will return. More

I take my 2009 TOYOTA CAMERY to there to do all the maintenance items. They are great people who take care my car very well. Thanks a lot. Joseph Toyota. maintenance items. They are great people who take care my car very well. Thanks a lot. Joseph Toyota. More