Joseph Toyota of Cincinnati - Service Center

Hello, there was only one significant concern following my service visit at Joseph Toyota: once I was on the road, I noticed immediately that the digital speedometer had been set to km/hr rather than MPH. my service visit at Joseph Toyota: once I was on the road, I noticed immediately that the digital speedometer had been set to km/hr rather than MPH. When I was at my destination, I checked the owners manuals, which had absolutely no instructions on changing the units on the speedometer. I spent several minutes going through the various menu levels, but could not discover how to change the units on the speedometer. Fortunately, once I was at home, I was able to do a targeted internet search and discovered what menu/button combination changes the speedometer units. This was only a moderate inconvenience for me, but I could imagine another, less tech-savvy individual may have been forced to return to the service department to resolve this issue. More

Quick courteous efficient waiting area was clean as well as comfortable walked around showroom everyone was awesome was out in less than one hour very pleased as comfortable walked around showroom everyone was awesome was out in less than one hour very pleased More

This is a great dealership, both sales and service. I highly recommend Joseph Toyota on Colerain Ave. Very friendly and professional with no high pressure. highly recommend Joseph Toyota on Colerain Ave. Very friendly and professional with no high pressure. More

I was checked in promptly when I arrived. Since I was not waiting for the service, I was informed I would be notified when my car was ready for pick-up. When I got home there was a text from Kyle on my phone waiting for the service, I was informed I would be notified when my car was ready for pick-up. When I got home there was a text from Kyle on my phone telling me if I needed anything during the service I could text him. I received a call as soon as my car was finished. I was delighted the work was completed so quickly! After I stopped at the cashier I went into the service area to get my car. My car and another car were parked right behind each other. Both cars looked a lot alike. One of the service gentleman came right over to make sure I had the right car. I was a little surprised but I'm glad he did. Mistakes do happen! More

All was good but I do NOT think they ready the comments/instructions via the online reservation. IF that is so why even have those comments comments/instructions via the online reservation. IF that is so why even have those comments More

Wonderful experience. Kyle May had it all under control. He explained everything to us. We never had a problem with his answers. He did good work. He explained everything to us. We never had a problem with his answers. He did good work. More

In for scheduled oil change. Attendant answered all my questions. Car issues were reviewed. Felt very safe having to wait for work on the car. questions. Car issues were reviewed. Felt very safe having to wait for work on the car. More

Dropped car off the night before. They called the next day to tell me what was covered under warranty and what was not and let me know the cost. Told me approximate time of when the car would be done. The day to tell me what was covered under warranty and what was not and let me know the cost. Told me approximate time of when the car would be done. They called back when the car was done. Great friendly service. Did everything I asked them to do. More

Came in after a horrible flat tire incident earlier in the day and my tire was fixed, my car was washed, and I got free cookies! the day and my tire was fixed, my car was washed, and I got free cookies! More

Came in for our 24 month oil change. Everyone was friendly and polite. Also they helped with the glove box door. Which I really appreciated. friendly and polite. Also they helped with the glove box door. Which I really appreciated. More