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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,165 Reviews

1,165 Reviews of Joseph Toyota of Cincinnati - Service Center

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March 20, 2021

Called to remind me of service due on my Tacoma as well as a recall. Set up a time and a car. I came in and got everything taken care of in less than 4 hours so the loaner was back by noon and the truck wa More

by MMUELLER3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle May - service advisor
Mar 22, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that our team provided such a pleasant service experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati!

March 19, 2021

We have been coming to this dealership for a long long time. And I never thought to change to someone else. All services are what I want and expect! More

by tvcost
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

March 19, 2021

Good job ! Good job good job good job good job good job good job good job good job good job good job good job good job More

by K.SUMEY12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Smith
Mar 19, 2021 -

Joseph Toyota of Cincinnati responded

On behalf of Jason Smith and all of us at Joseph Toyota, we extend our thanks for your recommendation and this fun, creative review! Knowing you had a pleasant service experience is exactly what we strive for. We appreciate your business and look forward to seeing you again!

March 18, 2021

I took my vehicle in for Recall repair... the amount of time that the service took was fairly close to that which was estimated beforehand. More

by ssiglock
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota Service for your vehicle's recall repair. We strive to provide you with an accurate estimate of your wait time and are glad to know that we came close to meeting your expectations. We appreciate the time you took to write this review and give us your recommendation. We look forward to seeing you again!

March 18, 2021

It was quick, to the point and solved my needs. Great communication and quality service. Really appreciate the prep the team put into making it work. More

by John B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ward Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Eldridge
Mar 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking time to write this awesome supportive review. Your positive responses and recommendation are important to us. On behalf of your entire New Car Sales team, we extend our gratitude for your purchase and look forward to seeing you again! Congratulations on your new vehicle!

March 18, 2021

This was my second time taking my rav 4 hybrid in for routine service. Everyone is always friendly and helpful. The waiting lounge is kept clean. More

by TGUTAPFEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Mar 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

Mar 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for returning to Joseph Toyota for service on your RAV4 Hybrid. We appreciate your business and value you as a customer, and hope to see you again. We extend our gratitude to you for taking time to recommend us with this great 5-star review. All best wishes from Monica, Laura, and your entire your service team!

March 17, 2021

Had a very good service just ran into leaving & found hood had not been closed. Lucky I realized b/4 I went I-275 or it could have been different. More

by ROHNWVICKERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Rohn, for bringing this issue to our attention. We apologize for the oversight and, like you, are pleased about the positive ending. We appreciate your business and value you as a customer. Thanks again for taking time to provide comments and to recommend Joseph Toyota for service. Looking forward to seeing you again!

March 16, 2021

Doug was super helpful and always is. Service department is top notch, Best in the city. I will never go anywhere else and you should too More

by SERVICE83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for taking time to provide this valuable feedback on your recent experience with Doug and the service team at Joseph Toyota. We look forward to seeing you again! We'll be here when you need us. Safe travels!

March 16, 2021

The appointment was good, but I had to wait a long time at the pay counter because it was under staffed. The poor fellow was the only person processing rental cars and service bills doing his best, but the More

by COLES1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Smith
Mar 16, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear Jason and our team were able to serve you and demonstrate our commitment to great service. Thank you for bringing your check out experience to our attention. If there is anything we can assist you with in the future, please let us know.

March 15, 2021

I recommend your dealership to everyone I know. You have the best customer service over any other dealership out there. I’ll never go anywhere else. More

by REBECCABICKERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
Mar 16, 2021 -

Joseph Toyota of Cincinnati responded

A thousand thanks for your loyalty and this recommendation, Rebecca! Your remarks energize us so we can continue to provide great customer service year after year. We value you as a customer and look forward to seeing you again!

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