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Joseph Chevrolet - Service Center

Cincinnati, OH

4.2
226 Reviews

226 Reviews of Joseph Chevrolet - Service Center

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July 18, 2024

Worst experience I’ve ever had when it comes to a dealership or a service center. More

by Kodey.carlisle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter, Joseph Chevrolet Service
Jul 22, 2024 -

Joseph Chevrolet responded

Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. When you have an opportunity, please reach out to us at (513) 741-6700. Thank you again for taking the time to leave us a review, and we hope to hear from you soon.

July 16, 2024

As always, the service that I received was impeccable. From the service writer to the cashier, everyone is courteous and professional. More

by LIMOTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet Service
Jul 22, 2024 -

Joseph Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Joseph Chevrolet

July 10, 2024

Excellent service. Friendly atmosphere quality workmanship very clean surroundings and our car was returned to us in excellent condition with all issues resolved. Th More

by WASMER777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Elam, Joseph Chevrolet Service
Jul 10, 2024 -

Joseph Chevrolet responded

Thank you for taking the time to leave us this wonderful review! We look forward to seeing you again.

July 07, 2024

The most disappointing appointment ever, what the service employee said over an open mike was very hurtful. Been dealing with Joseph’s for over thirty years and have never had anything like this hap More

by cmsim1028
Recommend Dealer
Yes
Employees Worked With
Faith Baker, Joseph Chevrolet Service
Jul 10, 2024 -

Joseph Chevrolet responded

Hello, we appreciate your loyalty and are happy to have had you as a member of our Joseph family for over thirty years. We are so deeply sorry for the poor experience you had with one of our employees. I have spoken to our manager about the situation and he reported that he had a conversation with you and addressed the situation with this employee very promptly. If there is anything else you would like us to know or if you are not satisfied with the resolution that was offered, please do not hesitate to give us a call. We hope that in the future we will be able to earn back your trust and see you here at Joseph Chevrolet again.

July 05, 2024

Oil change was quick. Wait was easy. Check in was easy. Was quick fro start to finish. More

by keppel_k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet Service
Jul 10, 2024 -

Joseph Chevrolet responded

We love to hear that everything was completed quickly and to your satisfaction! Have a wonderful day!

July 01, 2024

Joseph Chevrolet is an outstanding dealership. The Joseph family has an excellent reputation in the Greater Cincinnati marketplace. More

by jodishircliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Addison Scott
Jul 03, 2024 -

Joseph Chevrolet responded

Thank you for this incredibly kind review! We are happy to have you as a member of our Joseph Chevrolet family and we look forward to seeing you again!

July 01, 2024

The guy I checked in with was awesome. He really nice & great customer service. But I’m questioning if my oil was changed & if my tires were rotated as there was no sticker in my windshiel More

by LanaT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet Service
Jul 03, 2024 -

Joseph Chevrolet responded

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (513) 741-6700 so we can work towards a resolution. We look forward to hearing from you.

June 30, 2024

They had my oil changed and tires rotated very quickly. It was easy to get an afternoon appointment. More

by hinterlong_l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet Service
Jul 10, 2024 -

Joseph Chevrolet responded

We are elated to hear everything was completed quickly and to your satisfaction! Thank you for choosing Joseph Chevrolet!

June 30, 2024

The service department was excellent I took care of me right away and the payment department was just as good More

by Kjthiergartner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chevrolet Service
Jul 03, 2024 -

Joseph Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! We hope to be of service to you again in the future. Best wishes, Joseph Chevrolet

June 30, 2024

Came home with an Allen wrench in my tire after an oil change,went back up to Joseph’s and all I got was Deers in the headlights. They said there’s nothing they can do and I know it happened when I got th More

by GLENNDUGGINS8
Recommend Dealer
No
Employees Worked With
Aaron , Joseph Chevrolet Service
Jul 10, 2024 -

Joseph Chevrolet responded

Hello, we are sorry to hear you had a poor experience on your last visit. This is certainly not the standard we hold ourselves to. Our managers will be reaching out as soon as possible after conducting an internal investigation. If there is anything you think we should know before then, please feel free to give us a call at 513-741-6700.

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