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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
290 Reviews

290 Reviews of Joseph Buick GMC - Service Center

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September 23, 2024

Very satisfied with the work that was done. It was finished in a timely manner. I thought I needed a new brakes, but I didn’t and the expert mechanics made sure they only did the work that was More

by RIDDELLCINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 24, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

September 20, 2024

Tommy, Terry and Vada in the service department are all so very kind! It was a real pleasure speaking with them during my recent visit and realizing how connected we all are. More

by GRAMWELL57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Fryman, Tommy and Vada
Sep 20, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

September 19, 2024

I brought my vehicle on September 16 to have one of my tires replaced because I had a warranty on them and the woman on service department I met that day was unprofessional, rude and disrespectful. She to More

by SECKNGARAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know her name but she is the only woman I know on service department. She was sitting on the middle desk
Sep 22, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 13, 2024

Tommy’s the best service guy ever dealt with it was a great pleasure dealing with him More

by WESLEYRESTORATION1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy service department
Sep 13, 2024 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Tommy at Joseph Buick GMC. We appreciate your business and hope to see you again soon!

September 08, 2024

Everyone in the service department is very nice and professional treats you like family every time More

by DAWNRAY696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

September 07, 2024

Very nice employees and overall quick service comfortable area to wait , very clean , and just great customer service More

by SHA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Sep 10, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

September 07, 2024

Wheel fell off of vehicle on way home from dealership after getting oil change and tire rotation. This resulted in the truck falling to the ground and was a huge danger to myself and others on the road. More

by ASTEPHENSON2X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Sep 12, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 07, 2024

Charged $625, ruined my part, didn’t fix my problem. The cashier was unprofessional. Been a customer for years. Never going back! More

by Marvin Shelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Sep 12, 2024 -

Joseph Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Marvin, and hopefully, we can get to the bottom of this.

September 06, 2024

Good, quick service! Upfront and thoughtful. Will come back for future service. Thanks for the good work. More

by msemerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

September 05, 2024

I had my tires rotated and was driving when I head a noise in the front end after looking the font front tint was not tighten correctly and two nuts was missing and the other four were lose and the tir More

by PAYNE9234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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