Joseph Buick GMC - Service Center

I had an issue previously with the wrap warranty not covering an item when I felt it should have. Long story. I previously gave the dealership a bad review for this but the finance manager, Patrick, con covering an item when I felt it should have. Long story. I previously gave the dealership a bad review for this but the finance manager, Patrick, contacted me and said this should have never happened the way it did, and therefore handled it in such a way that made me have confidence, like I previously did in the dealership, again. I will continue bringing my car there in the future. They deserve a 5 star rating for this. More

Really like My Dealership! Feel comfortable there and Everyone is very friendly! Bonus its very close to home. Feel comfortable there and Everyone is very friendly! Bonus its very close to home. More

My experience with the service depart personnel thus far has been very very good. Best that I have ever had in my 55 plus of vehicle purchases has been very very good. Best that I have ever had in my 55 plus of vehicle purchases More

I am very upset with what the dealer finance officer led me to believe, who closed the deal on the puchase of my Encore, had told me about my wrap warranty in order to get me to purchase it. I basically was me to believe, who closed the deal on the puchase of my Encore, had told me about my wrap warranty in order to get me to purchase it. I basically was told it covered everything from bumper to bumper with the exception of normal where and tear like tires, brakes, rotors, oil changes, tire rotation, windshield wipers, etc. or I wouldn't have purchased it. It wasn't cheap and I turned it down 3 times before he told me that. He also threw in oil changes and tire rotation for the life of the car at the dealer for $50.00. So I take my car to the dealer when my engine light comes on to see what was wrong. They told me the diagnostics would cost $177.00 if the part was not covered under warranty. So me thinking it would be covered from what I had been told said okay. It was an exaust flex pipe that was split and leaking and now this isn't covered. Now told not covered under warranty it would be $250.00 for the part and $165.00 for labor along with the $177.00 for the diagnostics. I told them not to fix it if not immediately necessary and was told that would be okay to wait a few months. So after paying the $177 for diagnostics, which why would a dealer, where I bought the car, charge me anything to do diagnostics on it, no matter what? I found out that I can get diagnostics done on my car for free at Auto Zone and even buy something to have someone I know do it for me for free. Then after looking up the cost of the flex pipe, found I could get the the part as a kit elsewhere for anywhere from as low as $50.00 to $90.00 and to top it off could do it myself with instructions off the internet, which shows all things needed to do this which is all included in the kits I could purchase myself for a fraction of what the dealer was going to charge me. I plan on taking this to the top if I have to, to get the $177.00 back for diagnostics, which the dealer should have done for free. I am very upset and feel like I was totally ripped off for the diagnostics and would have been more had I let them fix this at the dealer. I am retired and on a fixed income and would have to practically take out a loan for the cost at the dealer. I have been mislead and taken advantage of. Not happy at all and not going to let this just drop. More

Staff is amazing. From the technician that checks you in to billing. Everyone is so friendly and I feel I can trust them. From the technician that checks you in to billing. Everyone is so friendly and I feel I can trust them. More

The staff are very professional and polite, very good service and the waiting time is wonderful. This is the place to go for all your automobile services. service and the waiting time is wonderful. This is the place to go for all your automobile services. More

He was very polite and very courtes and he got my car taken care of within a timely matter taken care of within a timely matter More

Always great service from Joseph Buick & Terry Fryman! I am always able to get a timely appointment. They quickly assess the problem & fix what’s needed. They let me know if the car has other issues that I am always able to get a timely appointment. They quickly assess the problem & fix what’s needed. They let me know if the car has other issues that need to be addressed. Prices are reasonable & manageable for me - Terry adds service discounts when applicable. I have complete faith in this service department’s efficiency and knowledgeable service. A testament to their great service - my car has 311,000+ miles on it, and still running like a champ! I know this car won’t last forever, but my next car will be another Buick and I will continue to use this service group! During this visit, I also stopped in the parts department & talked to Patrick Flannery. He was able to order new front floor mats for me & he gave me the part number & suggestions how to acquire a discontinued part (driver side sun visor). I appreciated his help! The staff at Joseph Buick is professional, friendly, and a pleasure to work with! More

The Service Manager and and his staff have been very attentive to my needs/requests over all of the years that I have been patronizing them. They understand me and appreciate the meticulous care that I attentive to my needs/requests over all of the years that I have been patronizing them. They understand me and appreciate the meticulous care that I take with my vehicles. They have even gone above and beyond on a number of occasions. Very nice people to deal with! More

Very nice and helpful staff. Plus, the lounge was neat and clean! Free Wi-Fi and coffee Plus, the lounge was neat and clean! Free Wi-Fi and coffee More