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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
290 Reviews

290 Reviews of Joseph Buick GMC - Service Center

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December 08, 2023

Great customer service very friendly staff very welcoming. Excellent care for my car zi bought there and it’s not a GMC. But everyone gives the same treatment More

by HOMMIECRUZ05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 10, 2023 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

December 08, 2023

Terri, the service manager is the best. Veda (cashiers office) provides the best customer service I have experienced in a long time. The guys in the service department are top-notch! More

by 4SPEEDON50- Steve Caudill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Fryman
Dec 10, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 08, 2023

I made an appointment because my check engine light was on. Arrived at the dealership to be told that was the least of my worries, I needed a timing change, fuel pump and a sway bar all that totaling $3300 More

by colbertb77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry
Dec 13, 2023 -

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 06, 2023

They do a great job. They are very friendly and helpful. I trust them with my car. More

by KVANOLI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Dec 06, 2023 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 06, 2023

The team took care of me and when it was going take longer than expected, they offered me a loaner car. They did what was needed and more. More

by dustinprather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Joseph Buick GMC responded

Dustin, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 05, 2023

very welcoming clean wait area like the enclosed service drop off area protected from outside elements (rain and snow) More

by TMJSTITCHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
will
Dec 05, 2023 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 02, 2023

Customer friendly easy to work with and quick turn around. Explain the problems and gave me options to fix he solution. Very professional group from managers to technicians! More

by LKECHOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Muller and team
Dec 04, 2023 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 01, 2023

The service technicians were very professional but friendly. My routine oil change and tire rotation went smoothly and took about the hour they predicted. I was able to use some of my rewards so the More

by CINDYLANEKAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ladies where I paid my bill, sorry but I didn't catch names., Phil Dorger
Dec 01, 2023 -

Joseph Buick GMC responded

Thank you so much for your excellent review, Cindy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

December 01, 2023

Dependable, usually quick service time, customer service oriented and friendly❣️ oh and the cookies make the whole family smile….. More

by LINDASFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Dorger
Dec 01, 2023 -

Joseph Buick GMC responded

It has been a pleasure serving you, Linda. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

November 29, 2023

Clean and comfortable waiting room. Employees are engaging, willing to help with issues and caring. Organized and wait time is appropriate More

by MARILYN_E716
Recommend Dealer
Yes
Employees Worked With
Didn’t catch the names
Nov 30, 2023 -

Joseph Buick GMC responded

Marilyn, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

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