Joseph Buick GMC - Service Center
Cincinnati, OH
290 Reviews of Joseph Buick GMC - Service Center
Great customer service very friendly staff very welcoming. Excellent care for my car zi bought there and it’s not a GMC. But everyone gives the same treatment welcoming. Excellent care for my car zi bought there and it’s not a GMC. But everyone gives the same treatment More
Terri, the service manager is the best. Veda (cashiers office) provides the best customer service I have experienced in a long time. The guys in the service department are top-notch! Veda (cashiers office) provides the best customer service I have experienced in a long time. The guys in the service department are top-notch! More
I made an appointment because my check engine light was on. Arrived at the dealership to be told that was the least of my worries, I needed a timing change, fuel pump and a sway bar all that totaling $3300 on. Arrived at the dealership to be told that was the least of my worries, I needed a timing change, fuel pump and a sway bar all that totaling $3300. I agreed for them to fix it. I received my car back after 4 days only to return the same day I picked my car up because the check engine light came on as I was driving home. So then they took it back in and had it almost 2 weeks. I picked my car up again the next day my engine light came back on. They kept it from Friday to Monday I picked it up Tuesday only to be told if the check engine light comes back on I would need an additional $1900 worth of work. Now they drove my car over 200 miles and left it with the gas light on but when I dropped it off I had a half of a tank. I will never use this dealership again. More
They do a great job. They are very friendly and helpful. I trust them with my car. They are very friendly and helpful. I trust them with my car. More
The team took care of me and when it was going take longer than expected, they offered me a loaner car. They did what was needed and more. longer than expected, they offered me a loaner car. They did what was needed and more. More
Customer friendly easy to work with and quick turn around. Explain the problems and gave me options to fix he solution. Very professional group from managers to technicians! around. Explain the problems and gave me options to fix he solution. Very professional group from managers to technicians! More
The service technicians were very professional but friendly. My routine oil change and tire rotation went smoothly and took about the hour they predicted. I was able to use some of my rewards so the friendly. My routine oil change and tire rotation went smoothly and took about the hour they predicted. I was able to use some of my rewards so the bill was not too bad. More
Clean and comfortable waiting room. Employees are engaging, willing to help with issues and caring. Organized and wait time is appropriate Employees are engaging, willing to help with issues and caring. Organized and wait time is appropriate More