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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
290 Reviews

290 Reviews of Joseph Buick GMC - Service Center

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February 14, 2024

the whole experience was great, from drop off to loaner vehicle to pick up, everyone that helped me out was great and barely had to wait at all. More

by PATRICK91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Phil Dorger
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Feb 14, 2024 -

Joseph Buick GMC responded

Thank you so much for your kind words, Patrick, and for taking the time to leave us this wonderful feedback!

February 12, 2024

I appreciate the great service department who went out of their way to provide outstanding service recently. They were kind and very helpful. More

by COLLEENA8247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demarcus and everyone in the Service Department
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Feb 12, 2024 -

Joseph Buick GMC responded

Colleen, Thank you for your very kind review. Demarcus and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

February 11, 2024

Even with a 20. 00 discount I paid 70.00 dollars for an oil change. I could have went around the corner from my home and paid 54.00 for the same service. More

by NINASOU1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I DON'T KNOW HIS NAME
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Feb 14, 2024 -

Joseph Buick GMC responded

Nina, We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

February 10, 2024

Everyone in the service department was polite and friendly. Waiting room is clean and comfortable. More

by YUNKERMARIETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I do not remember anyone's name
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Feb 11, 2024 -

Joseph Buick GMC responded

Marietta, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

February 10, 2024

They were professional and courteous. Didn't spend too much time there. Wasn't bad More

by DYANETALLBEAR0302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Report | Print
Feb 10, 2024 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 09, 2024

Poor communication with service and slow service times. Very disappointed with times they give for completion and it takes double or more. More

by Danielle Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
Report | Print
Feb 13, 2024 -

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 06, 2024

The service was good, I was able to set of my convenience, I was taken care right away. More

by JOYCEANN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Report | Print
Feb 06, 2024 -

Joseph Buick GMC responded

Joyce, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 06, 2024

All of the employees I interacted with were friendly and knowledgeable. I'm always confident I'll receive good service. More

by CGHANTOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry and Johnny
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Feb 07, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Terry, Johnny, and our team, and we look forward to working with you again.

February 05, 2024

Very nice and took care of everything I ask for. would go back next time I need work More

by BAYNANCY92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sevice
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Feb 05, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 03, 2024

I enjoy taking my 2010 Buick LaCrosse to Joseph Toyota for service. The employees there are very attentive to my needs, and go above and beyond to make my experience a positive one. More

by TYDEB2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Feb 05, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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