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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
331 Reviews

331 Reviews of Joseph Buick GMC - Service Center

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May 22, 2024

I had routine maintenance done to my 2020 Buick and the employees were friendly, courteous, and very efficient, especially with Terry at the service desk. Highly recommend Joseph Buick Service. More

by GMABOAT70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry 5 star
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May 30, 2024 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 22, 2024

They had called and went over what needed to be done in a timely manner. Provided the estimate and work was completed by the following day. More

by dan.denier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela
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May 29, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 19, 2024

The experience was fast,and quick,I like the service . This is my number one place. . More

by thomas651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Sensel
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May 20, 2024 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Thomas, and it's great to hear about your excellent experience here at Joseph Buick GMC.

May 18, 2024

Service was very fast. I did not say more then 10 words to anyone. Has no problems all went well. More

by CWEESE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to leave us a five-star rating. We truly appreciate your business.

May 18, 2024

Joseph Buick GMC on Colerain is my go to Dealership with my Denali. I love the Service!! More

by garr.oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IShaun deserves 5 stars
Report | Print
May 19, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 06, 2024

I'm always treated very well at my service visits. I feel confident the service guys will do a thorough and complete job. More

by PABALAZ208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Sensel
Report | Print
May 06, 2024 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

May 04, 2024

Their didn’t fix one of problems brought in for they reset a sensor light that came back on after three hours of having my suv back from over 1800.00 repairs called and took back the next day and they More

by RIDEWITHSHARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry not sure of the lady that was working they crazy part is terry isn’t the person who checked me in it was a man in the middle chair and terry got smart with me when asked for old parts of repair
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May 08, 2024 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 03, 2024

Always good. Take it there for all my needs. Great service to keep coming back. More

by TMUE867494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 02, 2024

Very good service and completed in a reasonable amount of time. Office workers are also very pleasant. More

by brsone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie
Report | Print
May 02, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

May 02, 2024

Nice people but the service department but a ding in my driver side door that I didn’t realize until I got home. Would they believe me I thought not so I didn’t call them about it. I did let them know on More

by martygentry86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny
Report | Print
May 05, 2024 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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