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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
290 Reviews

290 Reviews of Joseph Buick GMC - Service Center

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June 29, 2024

Terry is the world's best service advisor,he is a remarkable gentleman knows how to treat is customer's More

by t.dogfryman61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Mueller
Jun 30, 2024 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

Jul 01, 2024 -

t.dogfryman61 responded

It's was a greatly appreciated visit I've never have experienced a service repair that was so easily handled with ease and a timely matter Terry is the best the best

June 27, 2024

Tommy is the best I enjoyed working with him her cares and did a great job. More

by RAY@TSMH.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Joseph Buick GMC responded

Thank you, Ray, for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience with Tommy here at Joseph Buick GMC.

June 25, 2024

I love there service department. They get the job done when it comes to fixing the problem More

by HALLDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas
Jun 25, 2024 -

Joseph Buick GMC responded

Dan, Thank you for choosing Joseph Buick GMC. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 25, 2024

Super courteous and helpful staff! Thw waiting area was clean and comfy and my vehicle was ready in no time - clean too!! More

by prsh.maharaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 23, 2024

Easy check-in. Friendly Staff. Minimal wait time. Upfront on any issues and recommendations. Smooth payment process. More

by Thunderfest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Team
Jun 24, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 22, 2024

I was very pleased with my experience getting my oil changed. They were on time with my appointment and I was in and out within an hour. More

by VICKIENGEL624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jun 24, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 20, 2024

Easy to get the service done. All the reps have been pleasant and helpful. Thanks More

by evansr5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 20, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 16, 2024

Coupons were not deducted properly even with disposable fees. A woman came out from the service center to “explain”. It was more like she wanted to “set me straight” with her elevated tone of voice. If we More

by MENIJOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Jun 21, 2024 -

Joseph Buick GMC responded

Meni, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 12, 2024

Grateful was able to fix everything quick and fast didn’t have to really do to much out of pocket or anything because of my warranty great customer service everybody More

by QWYNSEWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 06, 2024

Servicing my car was a pleasant experience. Very comfortable waiting area and staff is very knowledgeable. More

by sschnelzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Jun 06, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that Tommy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

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