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Joseph Buick GMC

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.6
387 Reviews
Contact Dealership

8700 Colerain Avenue

Cincinnati, OH

45251

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Showing 387 reviews

September 07, 2024

Charged $625, ruined my part, didn’t fix my problem. The cashier was unprofessional. Been a customer for years. Never going back! More

by Marvin Shelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
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Sep 12, 2024 -

Joseph Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Marvin, and hopefully, we can get to the bottom of this.

September 06, 2024

Good, quick service! Upfront and thoughtful. Will come back for future service. Thanks for the good work. More

by msemerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

September 05, 2024

I had my tires rotated and was driving when I head a noise in the front end after looking the font front tint was not tighten correctly and two nuts was missing and the other four were lose and the tir More

by PAYNE9234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 01, 2024

They are always on time and explains all their service. Very courteous and listens to any concerns I have More

by SIDERISJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 03, 2024 -

Joseph Buick GMC responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

August 30, 2024

Courtney and Rashaad were amazing! ! They both made the car buying process super easy for me. Courtney and Rashaad were both very respectful to both me and my grandmother !! I will fore More

by serenity
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Gales
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Aug 30, 2024 -

Joseph Buick GMC responded

Thank you, Serenity! We'll be sure to pass along your compliments to Courtney and Ra'Shaad. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thanks for choosing Joseph Buick GMC!

August 29, 2024

Everything went well and was done ahead of schedule. What real nice is the car wash . More

by PAYNE9234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Joseph Buick GMC responded

Thanks for leaving us a review! We're pleased to hear we could meet your needs in a timely manner, and we look forward to having you as a valued customer for many years to come!

August 29, 2024

Always feel taken care of and like family at Joseph GMC! I’ll be a forever customer! More

by MAGGIEMORYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
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Aug 30, 2024 -

Joseph Buick GMC responded

Hi, Maggie! Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

August 27, 2024

We were looking to get a car for our daughter and everyone at Joseph Buick GMC made that experience a pleasant one. Thank you. More

by JSMILEY2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Neuhaus - salesman that helped
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Aug 28, 2024 -

Joseph Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 27, 2024

Our salesman Dennis Bettis was outstanding. The new car prep not so much. Lots of water spots on outside of car. Windows were streaked and only 3 of the 4 wheels had the tire shine spray on the More

by giff4d
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t know who the above people were. We met Dennis Bettis who was the most caring and supportive person around. We also met the finance representative Patrick who was helpful and the service manager.
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Aug 28, 2024 -

Joseph Buick GMC responded

We are so glad that Dennis, Patrick, and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

August 18, 2024

Cortney was the best cars salesman, he made the process very quick and had great customer service skills. Thank you so much. More

by biancamartin902
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cortney gales
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Aug 19, 2024 -

Joseph Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Bianca, please do not hesitate to let us know. We are always happy to help!

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