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Joseph Buick GMC

Cincinnati, OH

4.6
434 Reviews
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8700 Colerain Avenue

Cincinnati, OH

45251

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Showing 434 reviews

December 01, 2023

Dependable, usually quick service time, customer service oriented and friendly❣️ oh and the cookies make the whole family smile….. More

by LINDASFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Dorger
Dec 01, 2023 -

Joseph Buick GMC responded

It has been a pleasure serving you, Linda. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

November 30, 2023

By far the easiest and most customer friendly purchase process I have encountered in Nearly 30 years. Explained everything and did not waste my time. More

by cboyd4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

November 29, 2023

Clean and comfortable waiting room. Employees are engaging, willing to help with issues and caring. Organized and wait time is appropriate More

by MARILYN_E716
Recommend Dealer
Yes
Employees Worked With
Didn’t catch the names
Nov 30, 2023 -

Joseph Buick GMC responded

Marilyn, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

November 29, 2023

I had an issue previously with the wrap warranty not covering an item when I felt it should have. Long story. I previously gave the dealership a bad review for this but the finance manager, Patrick, con More

by pattigreen626
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Baker, advisor in the service department, and Patrick, finance manager. I give them both a 5 star rating.
Nov 30, 2023 -

Joseph Buick GMC responded

Patti, We are very happy to hear David, Partick and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 28, 2023

Really like My Dealership! Feel comfortable there and Everyone is very friendly! Bonus its very close to home. More

by isaacsassy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Had service done
Nov 28, 2023 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

November 28, 2023

My experience with the service depart personnel thus far has been very very good. Best that I have ever had in my 55 plus of vehicle purchases More

by r_lgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damarko
Nov 28, 2023 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2023

I am very upset with what the dealer finance officer led me to believe, who closed the deal on the puchase of my Encore, had told me about my wrap warranty in order to get me to purchase it. I basically was More

by pattigreen626
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Baker, advisor.
Nov 23, 2023 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Patti, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 18, 2023

The staff are very professional and polite, very good service and the waiting time is wonderful. This is the place to go for all your automobile services. More

by SANDYCHARLES32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Nov 19, 2023 -

Joseph Buick GMC responded

Sandy, Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 18, 2023

Staff is amazing. From the technician that checks you in to billing. Everyone is so friendly and I feel I can trust them. More

by iamesmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Nov 19, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

November 17, 2023

He was very polite and very courtes and he got my car taken care of within a timely matter More

by FANNIENEWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry fryman
Nov 19, 2023 -

Joseph Buick GMC responded

Fannie, Thanks for sharing your thoughts about your experience with Joseph Buick GMC. Terry and our team appreciate your business and hope to see you again soon!

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