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Joseph Buick GMC

Cincinnati, OH

4.6
391 Reviews
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8700 Colerain Avenue

Cincinnati, OH

45251

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Showing 391 reviews

October 25, 2023

If you have an appointment it should not take an hour and a half for an oil change and tire rotation. More

by rickseiter85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 25, 2023 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 23, 2023

I was unable to complete the purchase of my car the first time I came in. I was told you had printer issues. More

by SCLIFTALD
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Danny Fluker
Oct 23, 2023 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that Danny had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

October 22, 2023

I did by chance find the car I wanted, but they lied about my car payment, and never told me I needed a paycheck so o had to drive all the way home, then was at the dealer from 12-4 waiting for the majo More

by LacieJm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 21, 2023

My service tec did one xxxx of a job ,he explained things in detail as far as my repairs in the cost.made sure I had transportation.ladies in office were very helpful polite in making sure I was satisfied wi More

by JNAPIER122660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry fryman
Oct 22, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 20, 2023

It is a pleasure doing business with Joseph GMC's service dept. Terry came to the rescue again helping us get our vehicle in for service right away and took care of us once again! Also a special thanks to More

by TRRYTHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Fryman, and the 2 cashier ladies
Oct 20, 2023 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 14, 2023

In and out in less than 45 minutes and no hassle for other purchases! Thanks More

by SREICHLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 16, 2023 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

October 14, 2023

Excellent customer service in service & parts. Took care of recall quickly and courteous and friendly. More

by CGELUSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 16, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 14, 2023

Excellent customer service by Terry at the desk. He would check with me in the waiting room periodically to let me know what was being done and how long it would take. Other personnel there offered More

by KATESART22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry, and the woman in the Payment checkout area.
Oct 16, 2023 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business, Kate, and hope to see you again soon!

October 06, 2023

I HAVE BEEN HAPPY WITH YOUR SERVICE FOR THE 23 YEARS I HAVE OWNED IT. More

by maryanntebbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT. BILLING Person - helped me with my walker
Oct 08, 2023 -

Joseph Buick GMC responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

October 05, 2023

I have had great customer service at Joseph Buick Service department. I brought my 2022 Envision in yesterday for an oil change. I was told it would be about an hour, and it was done in about 40 minutes or l More

by pjaltherr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Oct 06, 2023 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

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