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Joseph Buick GMC

Cincinnati, OH

4.6
390 Reviews
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8700 Colerain Avenue

Cincinnati, OH

45251

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Showing 390 reviews

July 22, 2024

Both the receptionist and techs were very helpful and worked very hard to get my difficult repair completed and did extra work to get as much as possible paid through my extended warranty. I was also pr More

by LISARMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Jul 22, 2024 -

Joseph Buick GMC responded

Lisa, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tommy met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

July 19, 2024

I-Shawn was helpful and courteous. The oil change, tire rotation & alignment went smoothly. The car looked fabulous with all the scratches painted. Thank you. More

by CAUPDIKE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I-Shawn
Jul 22, 2024 -

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that i-Shawn met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

July 18, 2024

Very friendly professional and prompt. The team did an awesome job. The wait time was not too long. More

by gjt457
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Maintenance team
Jul 19, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

July 17, 2024

Great experience. I didn’t feel pressured and the process was very easy. Manager answered my questions thoroughly and worked with me on getting a good price on extende More

by bschuning
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaz and Gavin Bash
Jul 17, 2024 -

Joseph Buick GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Joseph Buick GMC!

July 14, 2024

We had a great experience with Elisha and Scott! They were both extremely helpful and accomodating to us with all of our last minute needs. Elisha went out of her way to make it easy for us, and w More

by susanbavis
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

July 12, 2024

The service department is always courteous and professional. They complete the required service within the time frame quoted. And the waiting area is comfortable and relaxing. I will continue to b More

by CORNELSSEN.CRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
Jul 14, 2024 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

July 12, 2024

Service was performed as agreed in a timely and professional manner. The Service Advisor, Tommie, was very helpful. More

by rjbooth01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Tommie
Jul 14, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

July 02, 2024

We purchased a car with 16,000 miles on it 2023 a day later we started having trouble with it another half a day it stopped working so we had to bring it in to the shop because it said engine shutting do More

by catwomen.donna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 30, 2024

I have been happy about this dealership with what they have done for me. Everything has been great. They fixed my car on a defect that should be covered by a recall but I had to pay because GMC said no. T More

by mbweierman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Johnson service dept
Jun 30, 2024 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

June 29, 2024

Karl and his team are very professional and quick to respond and take care of the costumer. I really love the way they always take care of me in a timely manner. Way to go Joseph Buick service. More

by MELISSAPATRICK01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Mueller
Jun 30, 2024 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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