Joseph Airport Toyota

Surprised by Immediate Service Stopped in to service department to make an appt. for regular service; was surprised by Dave being able to get me in right then and there. Always hav Stopped in to service department to make an appt. for regular service; was surprised by Dave being able to get me in right then and there. Always have had great service from Joseph Airport Toyota. Many thanks... More

Great service and even better customer service. Dave is a true asset to your organization. Don't let him go! I was able to get a loaner car because I was having re and even better customer service. Dave is a true asset to your organization. Don't let him go! I was able to get a loaner car because I was having recall work done. That was very nice. More

Excellent Service - outstanding Customer Service From the moment we arrived until we headed out the door; High Praises to Dave and the rest of his staff. Excellent Customer Service and pit crew maint From the moment we arrived until we headed out the door; High Praises to Dave and the rest of his staff. Excellent Customer Service and pit crew maintenance. Prices are comparable to other maintenance service areas but Dave and his crew went above and beyond what one normally would expect. Outstanding and thank you all for a job well done! More

On-time service! I made a service appointment for the morning of "Black Friday". The service personnel were expecting me. There was no delay in processing my appointme I made a service appointment for the morning of "Black Friday". The service personnel were expecting me. There was no delay in processing my appointment. As a matter of fact, they were able to start earlier than expected. I was in and out of the dealership in about a half-hour for my scheduled 10k service appointment. Very courteous and professional service associates. More

Replacement of Sienna Transmission Service Manager Tim Ashton provided exceptional assistance in getting my 2013 Sienna's transmission replaced. It was clear that he took a personal in Service Manager Tim Ashton provided exceptional assistance in getting my 2013 Sienna's transmission replaced. It was clear that he took a personal interest in getting the vehicle properly repaired and ensuring the proper application of the extended warranty on the vehicle. His professionalism and honesty far exceed that I have experienced at other dealer service departments. More

An accessibility Dream I am disabled and cannot walk far without my cart which I keep in the rear of my Scion B. I arrived on time for my appointment, was sent to the waiti I am disabled and cannot walk far without my cart which I keep in the rear of my Scion B. I arrived on time for my appointment, was sent to the waiting area via a ramp.. The work was completed in about 45 minutes and the car was waiting for me in the same area in which I left it. I didn't need to drive my cart to an area outside the building. This sounds as smooth a silk but accessibility for people with disabilities is no small feat. The staff went out of their way to make me comfortable .as I travel alone. So, accessibility is critical for me and I was really pleased with the service experience. Someone asked me about my appointment time as soon as I arrived and I was served immediately. More

Excellent Service Dave did a great job. Pleasant, knowledgeable and courteous from beginning to end. In and out in less than an hour. They did the checkup and explai Dave did a great job. Pleasant, knowledgeable and courteous from beginning to end. In and out in less than an hour. They did the checkup and explained everything. Great job! More

Service Took my 2015 tundra in for an oil change and Tim in service said I had two nails in my tire and it couldn't be fixed. I asked him if the spare was the Took my 2015 tundra in for an oil change and Tim in service said I had two nails in my tire and it couldn't be fixed. I asked him if the spare was the same wheel and he said yes so I told him to just put on the spare. I went to pick up the truck and it was a different wheel. Needless to say I took the tire somewhere else and they patched it no problem. All around just poor service and a frustrating experience More

Great Staff, Great Dealership From the moment my wife and I stepped onto the lot, the staff at Joseph was amazing. They immediately met our needs and made us a priority over everyt From the moment my wife and I stepped onto the lot, the staff at Joseph was amazing. They immediately met our needs and made us a priority over everything else. Marcus was my sales rep and he was more than willing to answer my questions and walk us through the car buying process. The business manager checked us out very quickly and we were on our way! More

On time and as espected! I arrived at the appointment time, was checked in by Bill at the service desk and I was off to the comfortable customer lounge. I drank coffee, ate d I arrived at the appointment time, was checked in by Bill at the service desk and I was off to the comfortable customer lounge. I drank coffee, ate donuts and read current periodicals for the next 45 minutes. The wait was pleasant, relaxing and the "Free" refreshments were much appreciated. My name was called over the PA system and I went to the service area to meet with Bill who went over everything they found in their 20,000 mile check up on my vehicle and he asked if I had any questions. The whole process was completed in under an hour and I was out the door! More