Joseph Airport Hyundai

My '06 Hyundai needed a repair. I called the new Airport Hyundai to check their price for parts and labor. First, it took about 5 minutes for the person to even be able to "find the right screen Hyundai to check their price for parts and labor. First, it took about 5 minutes for the person to even be able to "find the right screen" to give me the cost. Then, I was amazed that they were more than $50 higher than the dealership I already go to. I had hoped to start using Airport Hyundai for service, as it's closer to me, but for that kind of money, I'll happily continue to drive a bit farther! More

As expected I was skeptical of the sales staff, however they proved to be not only highly knowledgable regarding any and all questions that I had (and I had alot!) but were as friendly as it gets, and trul they proved to be not only highly knowledgable regarding any and all questions that I had (and I had alot!) but were as friendly as it gets, and truly made me happy to buy from them. They gave "no-haggle" type pricing immediatly by giving me a better price than I expected to obtain, before they even knew that I had "done my homework". The facility looks incredible too, from indoors to out you can tell this company strives to impress! More

Darnell (saleperson) knew upfornt that we wanted in a car and that we had we seen it on autotrader.com. Our criteria was 12500 price, elantra and 2010, but he could not find it on the lot, we also told him and that we had we seen it on autotrader.com. Our criteria was 12500 price, elantra and 2010, but he could not find it on the lot, we also told him what price we needed, 12500, this was the price of the car we had seen and was all that we could afford. He took us on a test dive with 2 other cars because he couldn't find the car we wanted but he still wanted to make a sale. We were disappointed and ready to leave. We didn't want the other 2 cars but when it looked like we were leaving with nothing he was able to find the one that was like the one we wanted to begin with. We test drove it and loved it. When we sat down to discuss the price, he had an offer that was 40 dollars more than what we figured for a monthly payment and he wouldn't explain the breakdown on price to us. We asked him 3 times to tell us but was told the finace guy would explain everything to us. We finally got to the finace guy and low and behold he banked at the same place my wife worked at for most of his life and all they could do was talk about it. Sigh. I signed some forms waiting for the finance explaination but never got it. He gave us the breakdown of the warranty but never said anything about us purchasing it, we thought it was what came with the car as it was on a pamphlet with Hyundai printing all over it, and we finished all the paperwork. He took us out to our car and the salesman (Durnell) shook our hand and said if we needed anything we should see him. We got home and checked the ad on autotrader.com and we found that it was the same car we wanted and the guy overcharged us by 150 dollars and without our consent tacked on a 2300 dollar warranty to boot. We got the car we wanted but adding on a 2300 dollar warranty package without someones knowledge and acting like it was part of the original warranty is pretty bad. Next day. After talking to the sales manager I was told that if I didn't want the warranty then I could come in and he would take it off. He apoligized for the the problem and promised to talk to Darnell about his behavior as he was new to the sales position. I was also offered some free service for our troubles. The sales manager was wanting to make things right so I upgraded the original rating. More