Joseph Airport Hyundai

I called to make an appointment (not price shop for service departments at local dealerships) for my best friend's car...the first person I came into contact with was the receptionist *Jean* VERY cordi service departments at local dealerships) for my best friend's car...the first person I came into contact with was the receptionist *Jean* VERY cordial/nice she patched me through to the Service Department where I spoke with *Lynn* (picture this: Standardized Pitchfork, Pointed Ears and Tail with a disposition to go along with it)...needless to say she evidently needs to find a new career because CUSTOMER service is not her forte'. *Lynn* was evidently put out that she had to answer the phone because as soon as she answered and started to talk I could feel her posturing. This phone call was a benign relatively simple call to see when they could get the car in and ask a few questions...After it was all said and done I would NOT advise anyone to even bother buying/trading or servicing your vehicle at this dealership. As this was a simple PHONE CALL...not even through the door experience. IF you can't effectively communicate to people over the phone in a friendly and professional manner how the world are you to people who walk through your actual door?? Is JOSEPH AIRPORT Hyundai the only dealership in Dayton, Ohio?? Of course not! So what *Lynn* did by exhibiting poor/rude CUSTOMER service through phone contact was LOSE not only my future business, my best friend's present/future business, and everyone else that we know present/future business...your marketing $$ are a waste of $$ AND time because word of mouth marketing is much more effective. Hence the need for this review. Just a little side note for JAH...you might want to re-evaluate the way you do business as I have a funny feeling by reading the reviews that CUSTOMER service seems to be in BIG demand over there in Vandalia!! My best friend took their business over to Voss in Centerville, Ohio (where they actually are friendly, helpful and CUSTOMER service oriented) More

My '06 Hyundai needed a repair. I called the new Airport Hyundai to check their price for parts and labor. First, it took about 5 minutes for the person to even be able to "find the right screen Hyundai to check their price for parts and labor. First, it took about 5 minutes for the person to even be able to "find the right screen" to give me the cost. Then, I was amazed that they were more than $50 higher than the dealership I already go to. I had hoped to start using Airport Hyundai for service, as it's closer to me, but for that kind of money, I'll happily continue to drive a bit farther! More

As expected I was skeptical of the sales staff, however they proved to be not only highly knowledgable regarding any and all questions that I had (and I had alot!) but were as friendly as it gets, and trul they proved to be not only highly knowledgable regarding any and all questions that I had (and I had alot!) but were as friendly as it gets, and truly made me happy to buy from them. They gave "no-haggle" type pricing immediatly by giving me a better price than I expected to obtain, before they even knew that I had "done my homework". The facility looks incredible too, from indoors to out you can tell this company strives to impress! More

Darnell (saleperson) knew upfornt that we wanted in a car and that we had we seen it on autotrader.com. Our criteria was 12500 price, elantra and 2010, but he could not find it on the lot, we also told him and that we had we seen it on autotrader.com. Our criteria was 12500 price, elantra and 2010, but he could not find it on the lot, we also told him what price we needed, 12500, this was the price of the car we had seen and was all that we could afford. He took us on a test dive with 2 other cars because he couldn't find the car we wanted but he still wanted to make a sale. We were disappointed and ready to leave. We didn't want the other 2 cars but when it looked like we were leaving with nothing he was able to find the one that was like the one we wanted to begin with. We test drove it and loved it. When we sat down to discuss the price, he had an offer that was 40 dollars more than what we figured for a monthly payment and he wouldn't explain the breakdown on price to us. We asked him 3 times to tell us but was told the finace guy would explain everything to us. We finally got to the finace guy and low and behold he banked at the same place my wife worked at for most of his life and all they could do was talk about it. Sigh. I signed some forms waiting for the finance explaination but never got it. He gave us the breakdown of the warranty but never said anything about us purchasing it, we thought it was what came with the car as it was on a pamphlet with Hyundai printing all over it, and we finished all the paperwork. He took us out to our car and the salesman (Durnell) shook our hand and said if we needed anything we should see him. We got home and checked the ad on autotrader.com and we found that it was the same car we wanted and the guy overcharged us by 150 dollars and without our consent tacked on a 2300 dollar warranty to boot. We got the car we wanted but adding on a 2300 dollar warranty package without someones knowledge and acting like it was part of the original warranty is pretty bad. Next day. After talking to the sales manager I was told that if I didn't want the warranty then I could come in and he would take it off. He apoligized for the the problem and promised to talk to Darnell about his behavior as he was new to the sales position. I was also offered some free service for our troubles. The sales manager was wanting to make things right so I upgraded the original rating. More