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Jordan Lexus Of Mishawaka - Service Center
Mishawaka, IN
416 Reviews
416 Reviews of Jordan Lexus Of Mishawaka - Service Center
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May 06, 2019
Disappointed I’ve been with this location for many years. I got used to the routine and was always very pleased. This time no one sat with me to describe what wa I’ve been with this location for many years. I got used to the routine and was always very pleased. This time no one sat with me to describe what was going to take place. I signed the loaner paperwork at the desk outside of the offices in the service area. They did make a copy of my license and Ins info and I mentioned how I’m sure they love seeing my car because my dog sheds so badly. It was mentioned that there is a new detailer and he’s great. A little while later I received a text that I need new tires, I said no to getting them now. I later called to see if my car was ready and it was. When I returned my car was pulled up, I paid the bill, got a copy, and left. No review of what was done or needed. I would have considered getting tires but it didn’t appear it was worth mentioning, it was more a get them in/out service. Not what has been the norm. My car was not cleaned inside, I admit the dog hair is a lot and it appeared it had been vacuumed minimally but there is no way anything had been wiped down, the windshield still was dirty, the interior was uncleaned. The best part of that visit was seeing Norma! More
by SHAWNWILK1
Verified CustomerEmployees Worked With
Norma Jean Versmesse
May 04, 2019
Seamless in and out with appointment Notice of airbag recall. Made appointment conveniently timed as I am 50 mi away. Service mgr was helpful and polite provided with loaner seamless exp Notice of airbag recall. Made appointment conveniently timed as I am 50 mi away. Service mgr was helpful and polite provided with loaner seamless experience More
by CHAZ1551
Employees Worked With
Neal armstrong, Tony Groppe
May 02, 2019
Great job 20,000 mile service and a sparkling clean car thanks! Niel thank you. Service was great, loaner car was ready to go and he even brought my car inside 20,000 mile service and a sparkling clean car thanks! Niel thank you. Service was great, loaner car was ready to go and he even brought my car inside so I didn’t have to go out in the rain to get in my car More
by SHENRY3
Employees Worked With
Niel Armstrong.
May 01, 2019
Had an oil change and tire rotation Everyone at Lexus is very helpful and nice. My Ex Husband always took care of the service of my car. When I had to take of it by myself,Tony was extre Everyone at Lexus is very helpful and nice. My Ex Husband always took care of the service of my car. When I had to take of it by myself,Tony was extremely kind to me and helped me to understand all the services that I would need in the future. He made me feel comfortable when I came in. More
by SMARTERTHANHIM
Employees Worked With
Tony Groppe
May 01, 2019
Tony was great and thoroughly explained what was needed. I’ve always received xcellent customer service from this Lexus location. I didn’t expect my LX to come back so clean, so that was a nice surprise. Tha I’ve always received xcellent customer service from this Lexus location. I didn’t expect my LX to come back so clean, so that was a nice surprise. Thank you! More
by kjones2205
Employees Worked With
Tony Groppe
April 30, 2019
good experience I have been driving Lexuses since 1983 and have always been happy with the service that is why I stick with them. My first one I got in Ft Wayne but I have been driving Lexuses since 1983 and have always been happy with the service that is why I stick with them. My first one I got in Ft Wayne but when South Bend opened I deal with them as it is closer to home More
by KENANNEDAVIS
Employees Worked With
Robert Grooms, Tony Groppe
April 30, 2019
Great service experience I had a really great experience with my latest Lexus service for tires and brakes. Neal explained everything thoroughly and got things done quickly. T I had a really great experience with my latest Lexus service for tires and brakes. Neal explained everything thoroughly and got things done quickly. Thank you! More
by rphmom2
Employees Worked With
Neal
April 22, 2019
Great service. Service Manger, Tony was the best. Service manager explained in detail what would be done and how long the service would take. He was ‘spot on’ with the exact timing of the service! Service manager explained in detail what would be done and how long the service would take. He was ‘spot on’ with the exact timing of the service! More
by LexusRG8t
Employees Worked With
Tony Groppe
April 19, 2019
10:30 am - 3:30pm. For oil change!!! I was stranded, waiting I should have been told that it will take 5 hours to do oil change, diagnose navitation and put my tire back under the car. Instead, Neal kept telling I should have been told that it will take 5 hours to do oil change, diagnose navitation and put my tire back under the car. Instead, Neal kept telling me "soon" and i was stranded. I requested for a driver to come and pick me up from where i was ( 10-15 minutes away) and Neal told me it will take a few minutes and it took almost one and a half hours! All my co- workers were shocked that Lexus of Mishawaka behaved this way as they saw me waiting and stranded. I would still recommend this place to someone because we have received better service in the past. More
by VICVERA02
Employees Worked With
Neal
April 16, 2019
Great dealership This is either my 6th or 7th RX 350 since 2004. All but one was purchased here and this dealership had done all of my service. Need I say more?? This is either my 6th or 7th RX 350 since 2004. All but one was purchased here and this dealership had done all of my service. Need I say more?? More
by cjmoon225
Employees Worked With
Greg Vanden, Tony Groppe
