Jordan Lexus Of Mishawaka - Service Center

Routine maintenance Very satisfactory experience. Prompt service, always a loaner car to drive. Friendly and professional staff. Scheduling has been changed now in a Very satisfactory experience. Prompt service, always a loaner car to drive. Friendly and professional staff. Scheduling has been changed now in a scheduling center off-site... that takes a little getting used to, but that point aside I am satisfied with the quality and professionalism of the center More

Tony was fabulous This was complimentary 15,000 mile maintenance. The appointment was made; I was late getting there; got in; got my loaner; got out; got the phone call This was complimentary 15,000 mile maintenance. The appointment was made; I was late getting there; got in; got my loaner; got out; got the phone call; went back; returned the loaner; got the paperwork; got my car - all very efficient yet friendly...and I love that my car is clean. More

Great Service. Tony Groppe and the service staff have always done an excellent job on our vehicles. They always give me another car to use while mine is being servic Tony Groppe and the service staff have always done an excellent job on our vehicles. They always give me another car to use while mine is being serviced. More

June 20 I have great confidence in Tony Groppe and he assured me my car needed the recommended services.. So I followed his advice, Even though I was surpri I have great confidence in Tony Groppe and he assured me my car needed the recommended services.. So I followed his advice, Even though I was surprised I needed so many repairs, I needed to have Tony,s assurance.... More

Took my car in for driver window would not roll up Went in to have driver side window looked, the window would not roll up. I explained that this had happened about a year ago but the next day it rolle Went in to have driver side window looked, the window would not roll up. I explained that this had happened about a year ago but the next day it rolled up. The service person said the motor was no good and would cost $928.00. I said no thanks. They then gave me a bill for $146.48 which I was shocked since no one had told me up front there would be a charge. As soon as I got in my car I pushed the button and my window rolled up. More

Always professional The service team is consistently excellent. I like the added texting option! My vehicle has always been. Lean and running beautifully after it has bee The service team is consistently excellent. I like the added texting option! My vehicle has always been. Lean and running beautifully after it has been serviced. More

Replace 3rd row seat handle Tony managed to schedule me same day I called, service was completed within 1 hour, the car was vacuumed and cleaned—great service. Thank you! Tony managed to schedule me same day I called, service was completed within 1 hour, the car was vacuumed and cleaned—great service. Thank you! More

Excruciatingly Long Had an appointment for an oil change and 1 hour and 30 minutes later, I was still waiting. Not worth the wait. Next time I'll go to the car wash. F Had an appointment for an oil change and 1 hour and 30 minutes later, I was still waiting. Not worth the wait. Next time I'll go to the car wash. Faster and your car will actually be clean. More

5/31 Visit Making the appointment was very easy. Tony helped me in a pleasant and professional manner at arrival and pick-up times. He provided answers to my q Making the appointment was very easy. Tony helped me in a pleasant and professional manner at arrival and pick-up times. He provided answers to my questions regarding the repair of a "ding" on the door of my car. More

Amazing Customer Service I have to say I received amazing service. Being a first time Lexus owner, I would recommend Lexus to anyone! Thanks for all the support! I have to say I received amazing service. Being a first time Lexus owner, I would recommend Lexus to anyone! Thanks for all the support! More