Jordan Lexus Of Mishawaka - Service Center

Service detail A fantastic dealership. My car was ready my loaner car was ready on time also great work done. But very hard to communicate with someone when you ca A fantastic dealership. My car was ready my loaner car was ready on time also great work done. But very hard to communicate with someone when you call on the phone. They need to hire an extra person to answer phone lines and get back with you. Other than that great dealership More

Excellent service provided High price but very friendly and convinient service. They do offer loaner cars so no waiting needed. Tony even dropped my car off to us when we cou High price but very friendly and convinient service. They do offer loaner cars so no waiting needed. Tony even dropped my car off to us when we could not pick up the car before they closed. More

They are the best at what they do. They are always friendly and make sure that I am well taken care of. When I leave, my car is serviced, washed, cleaned and vacuumed. Not like other de They are always friendly and make sure that I am well taken care of. When I leave, my car is serviced, washed, cleaned and vacuumed. Not like other dealers I have unfortunately dealt with. My car is over 12 years old but I have always been treated the same as when I first purchased it brand new. More

Filthy loaner vehicle The service of my car was fine. The major problem with my service experience had to do with the loaner car I was given. The car was filthy. The out The service of my car was fine. The major problem with my service experience had to do with the loaner car I was given. The car was filthy. The outside looked mud splashed. The inside was very dusty. More

Trailer lights I had just picked up a cargo trailer in Elkhart, IN and the lights were not operable.Since I had a long drive back to Louisville, KY, I decided to sto I had just picked up a cargo trailer in Elkhart, IN and the lights were not operable.Since I had a long drive back to Louisville, KY, I decided to stop st Lexus of Mishawaka to see if the problem could be corrected. The service consultant, Tony Groppe, was extremely.accommodating and helpful. Once he determined what the problem was, he placed a call for me to Lexus of Louisville and made an appointment for me. The required part was installed and everything is working as it should. I am extremely satisfied with the service I received. More

Service Everyone was very polite. The wait time was reasonable. Free car wash and cleanup.l was offered something to drink and snacks. Fruit was also avail Everyone was very polite. The wait time was reasonable. Free car wash and cleanup.l was offered something to drink and snacks. Fruit was also available. More

Great! I purchased a Lexus because I love the car. I had no idea of the amazing service that would come with owning a Lexus. From the initial purchase to eve I purchased a Lexus because I love the car. I had no idea of the amazing service that would come with owning a Lexus. From the initial purchase to ever interaction with the call center to moving and having to take my vehicle to a new Lexus dealership..everything has been perfect! I will never drive anything else again. More

Very experienced professionals Was very inpressed working with Jessica. She can explain to customers in very good detail and you never left with second guessing of what work needs Was very inpressed working with Jessica. She can explain to customers in very good detail and you never left with second guessing of what work needs to be performed or what was performed. She is very good about communicating and keeping you notified on what’s going on with your vehicle. Th technicians are also excellent in the work they perform More

Delivered Sooner Than Promised Tony was very proactive during my visit. He advised me that my service visit may take a little longer than originally estimated at the time of my arri Tony was very proactive during my visit. He advised me that my service visit may take a little longer than originally estimated at the time of my arrival. Without me requesting it, he offered the use of a loaner vehicle if I wanted to do something while the service was completed. This kind of customer commitment is greatly appreciated. More

Multiple Repairs Got car in quickly and was provided a loaner. Repairs were done quickly and costs were in line with lower level mftr’s costs. Dealer provided a cup h Got car in quickly and was provided a loaner. Repairs were done quickly and costs were in line with lower level mftr’s costs. Dealer provided a cup holder divider for free, too, which was appreciated. Good experience! More