Jordan Lexus Of Mishawaka - Service Center

Friendly Service Dept, especially Jessica Lexus dealer in Mishawaka has always been a good place (though expensive as usual) to have our RX350 serviced. In the past we've encountered some patc Lexus dealer in Mishawaka has always been a good place (though expensive as usual) to have our RX350 serviced. In the past we've encountered some patchy service when we constantly had to remind them of the lexus warranty we bought with our rx350 (that's the only ding other than the cost...we are out of warranty now). But Jessica has been our go to service person for the past year and she's been awesome! Good employees are a company's #1 asset (and bad ones #1 liability)! She's made going to the lexus dealer a lot better. But be sure to remind them of you have a warranty before the work is done! Their system should flag it but our experience is that you have to manually remind them. Ps. Service manager Robert was also stellar! More

Meets expectations The service is what one would expect from a Lexus dealership. woykd not recommend as simply a service center as it is expensive for simple, general s The service is what one would expect from a Lexus dealership. woykd not recommend as simply a service center as it is expensive for simple, general service. More

Frustration I brought my ls460 in because it was getting loud. But according to your service department everything was fine. Everyone who rides in my car notices I brought my ls460 in because it was getting loud. But according to your service department everything was fine. Everyone who rides in my car notices how loud it is but none of your technicians do... Very frustrating! The main reason I pay so much for a Lexus is because I appreciate how quiet they are More

recall service initial phone call to make appointment and actual day of service day experince is very diffrent. Waiting area not big enough and for longer wait tim initial phone call to make appointment and actual day of service day experince is very diffrent. Waiting area not big enough and for longer wait time its not comfortable. More

Wonderful experience at a dealership service bay. I’ve just relocated to the area and was please that there was a Lexus delearship in the area. My previous residence in the Detroit metro area had two I’ve just relocated to the area and was please that there was a Lexus delearship in the area. My previous residence in the Detroit metro area had two near by with convenient and efficent maintenance service, but Jessica far exceeded my baseline expectations. The routine maintenace was prompt, no unneeded services were offered, my time was valued. The cost of maintenace is no issue, but any wasted time I cannot afford. Jessica was extremely knowledgeable on my vehicle and executed great customer service. Jessica minded the small details exemplifying professionalism. I will continue to return to this facility and purchase future vehicles from this dealer based solely on the service department. More

Jess-fantastic service!!!! I have always been leary about car dealerships, and male service people. But Lexus of Mishawaka exceeded my expectations!! Jess was my service advisor I have always been leary about car dealerships, and male service people. But Lexus of Mishawaka exceeded my expectations!! Jess was my service advisor and she was prompt to all my needs, she listened to my list of items I needed addressed, and also had a complementary loaner waiting for me!! She is a wonderful employee and I will be coming back to this dealership just to work with her. SO glad to see more women in the work place More

Got the Usual Great Service Service was great, loaner was ready when I got there. Made arrangements for me to pick up the next day Couldn't be happier. Thanks Service was great, loaner was ready when I got there. Made arrangements for me to pick up the next day Couldn't be happier. Thanks More

Quick and Easy They got me in quick and gave me a nice loaner with no hassle. My car was done within a day and the exterior had been washed with the interior lightly They got me in quick and gave me a nice loaner with no hassle. My car was done within a day and the exterior had been washed with the interior lightly cleaned. More

Very good experience Tony did a very nice job in handling my service. I dropped of my RX350 about 8 am and it was ready by 1pm. The loaner car was very much appreciate Tony did a very nice job in handling my service. I dropped of my RX350 about 8 am and it was ready by 1pm. The loaner car was very much appreciated. More

My expectations are high My expectations for quality has been elevated by my experiences at Lexus stores. Something is missing at the Mishawaka Lexus store. Of the 5 dealershi My expectations for quality has been elevated by my experiences at Lexus stores. Something is missing at the Mishawaka Lexus store. Of the 5 dealerships I’ve enjoyed, Mishawaka is the least impressive. The staff are courteous and professional, but there seems to be systemic issues that point directly at management. My perception dates back to 3-4 years. This situation will likely only be resolved via Corporate level intervention. More