Jordan Lexus Of Mishawaka - Service Center

Happy again Every time I use the service center in Mishawaka I have a stellar experience. They communicate they fix all problems. Professional from beginning to e Every time I use the service center in Mishawaka I have a stellar experience. They communicate they fix all problems. Professional from beginning to end More

Service is Great! Management needs a service refresher! The service center is great!! They are friendly and clearly explain what needs to be done to your car. Also, the roadside assistance team was wonder The service center is great!! They are friendly and clearly explain what needs to be done to your car. Also, the roadside assistance team was wonderful when my battery was dead on a Friday night at midnight. They were informative and sent someone out to fix it right away. However, the dealership manager is not service oriented. When I went in on Saturday after the roadside service call, while apologetic, he took no steps to help the situation. He had no service loaners available and didn't take any steps to get me scheduled for service. He just kept saying "there is nothing I can do for you". That is not the type of service I expect after purchasing a "luxury" vehicle. More

Great service, as always. The services ce yeam is excellent. I am typically in for standard maintenance and have always been very satisfied. I trust the team to advise me as n The services ce yeam is excellent. I am typically in for standard maintenance and have always been very satisfied. I trust the team to advise me as needed and have never been disappointed. More

Happy I took my GS 350 in to get something looked at and when I got it back, the back bumper was scraped like someone backed into something with it. Not rea I took my GS 350 in to get something looked at and when I got it back, the back bumper was scraped like someone backed into something with it. Not realizing this until I got home, I told Tony about the issue and he got my car in to amend the issue fairly quickly! I appreciated the respect and understanding he showed me. I will only go to him when getting my car serviced. Thank you! More

Excellent service, always courteous. Have been coming to this dealership since returning to Michigan. Personnel have been knowledgeable and answered all questions I have had. I was glad Have been coming to this dealership since returning to Michigan. Personnel have been knowledgeable and answered all questions I have had. I was glad to see that Tony returned to the dealership. More

Service = Tony Groppe I have been a customer for many years. I really enjoy working with Tony Groppe. He is extremely helpful, knowledgeable, and courteous. The dealersh I have been a customer for many years. I really enjoy working with Tony Groppe. He is extremely helpful, knowledgeable, and courteous. The dealership is very fortunate to have such a quality employee. More

Repairs were promptly and courteously dealt with. Thank you All staff members involved in addressing my Lexus repair needs responded promptly and attentively and were successful in getting my car diagnosed and All staff members involved in addressing my Lexus repair needs responded promptly and attentively and were successful in getting my car diagnosed and repaired immediately before the 4th of July Holiday. My thanks to everyone involved, including Jessica Shively and Robert Grooms. More

Fred review Jessica professional and excellent. Service done properly and on time. Waiting area nice and comfy. Seems like many sales folks around. Few customers. Jessica professional and excellent. Service done properly and on time. Waiting area nice and comfy. Seems like many sales folks around. Few customers. Service busy. More

Check Engine/O2 sensor service I have had my 2010 RX450H serviced here many times over the last several years. They are friendly, professional and have always done high quality serv I have had my 2010 RX450H serviced here many times over the last several years. They are friendly, professional and have always done high quality service on my Lexus. Tony is great to work with and always as nice as can be. The free loaner is a big plus. They did not have the part in stock so I got to drive a 2018 RX350 for the weekend. My only reason for not giving 5 stars is that cost of service is very high. Even with the discount Tony gave me the cost of replacing an O2 sensor was double what I could have payed at a local reputable service center. More

45k service Always great service. Tony is professional and always courteous Jessica always a pleasure to deal with. I also always appreciate the use of a loaner Always great service. Tony is professional and always courteous Jessica always a pleasure to deal with. I also always appreciate the use of a loaner vehicle during my service visits. More