Jordan Lexus Of Mishawaka - Service Center

Service this time around was much better A+ Jessica was very cordial and helpful in confirming my service appointment as well as getting me a loaner car for a day until my vehicle's 15,000 maint Jessica was very cordial and helpful in confirming my service appointment as well as getting me a loaner car for a day until my vehicle's 15,000 maintenance was completed. Had no problems whatsoever with booking my appointment online which I feel was much easier due to my busy schedule. Car was also nice and clean when I pulled away from the dealership. Thank you for a top notch experience. More

Unprofessional service Came in for oil change at 90K mi. See sign no car wash. Had read reviews mentioning broken down car wash. It’s still a problem. Asked to go to waiti Came in for oil change at 90K mi. See sign no car wash. Had read reviews mentioning broken down car wash. It’s still a problem. Asked to go to waiting room without seeing Jessica. No signature to authorize them to do anything to my car. 30+ minuets later can see my car through the window is back. Quick oil change. 10+ minutes later told I could see Jessica. No explanation of work done apparently didn’t check anything else. We just moved to area I told her our other Lexus would need service soon. She did a half hearted look to find it in system no luck. Probably lost out on four new tires sale. I will be going to next closest Lexus dealer for that. They are not up the Lexus standard I am use to. More

Issue with shaking when braking They treat me like royalty here. They take my concerns seriously and never disappoint. I love my dealership personnel. (both salesperson (Alicja) and They treat me like royalty here. They take my concerns seriously and never disappoint. I love my dealership personnel. (both salesperson (Alicja) and service (Jessica). More

New brakes I was given a car to use and I was surprised how quickly the brakes were replaced. Jess was very helpful and genuinely kind. The only negative part of I was given a car to use and I was surprised how quickly the brakes were replaced. Jess was very helpful and genuinely kind. The only negative part of the experience was that the car wash was not functioning. More

Great service, always! I choose Lexus in Mishawaka to maintenance my vehicle because they are always accommodating to my busy schedule, do great work and have friendly servi I choose Lexus in Mishawaka to maintenance my vehicle because they are always accommodating to my busy schedule, do great work and have friendly service! More

50000 miles Great friendly service. It is always this way! Loaner was also mice. My car was returned clean and serviced. Thanks for what you do. Will be back. Great friendly service. It is always this way! Loaner was also mice. My car was returned clean and serviced. Thanks for what you do. Will be back. More

Great service! I was in and out in less time than what they said and everything was complete in the car was clean. I used the business center to keep working while I was in and out in less time than what they said and everything was complete in the car was clean. I used the business center to keep working while I was there and enjoyed some nice coffee. everytime I call in, Jessica is great about getting back with me and schedule me as More

Always good but missed mark this last time Took RX 350 in for service and informed sensor on park assist was faulty. Was told it wouldn’t fault when examined. Driving home it was going crazy an Took RX 350 in for service and informed sensor on park assist was faulty. Was told it wouldn’t fault when examined. Driving home it was going crazy and will need another service visit. Frustrating!!! More

Maintenance Great experience, car cleaned on top of it all and cleaned extremely well. Unrelated fix accomplished without any reservations. Very friendly and cour Great experience, car cleaned on top of it all and cleaned extremely well. Unrelated fix accomplished without any reservations. Very friendly and courteous.; will definitely be back More

Service you can trust I recently moved to Western Michigan from the West Coast. Finding a quality dealer like the one I left behind is very important to protect our investm I recently moved to Western Michigan from the West Coast. Finding a quality dealer like the one I left behind is very important to protect our investment. It is refreshing knowing Lexus of Mishawaka is a dealership that can be trusted. After speaking with Jessica the advisor and mechanic Garrett, I knew my baby was in good hands. More